Connect immediately to a Atrium Health medical provider for a live healthcare visit via your mobile device, 24 hours a day. A Virtual Visit makes receiving care for common ailments affordable, convenient and fast.

Features include:
Live video visits, with secure messaging features
Board-certified physicians, licensed physician assistants and nurse practitioners
Prescriptions as appropriate
Direct link to Atrium Health’s electronic medical records
Online credit card payment

If you use Apple Health, you can choose to share your health information with the provider during your virtual video visit, such as heart rate, blood pressure, body temperature, blood glucose levels, weight, nutritional information, and respiratory rate.

What’s New

Version 11.1.318

We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed

Ratings and Reviews

4.7 out of 5
111 Ratings
111 Ratings
NCdoxiemom ,

Great app with a few glitches

Overall, this app is fantastic! Do yourself a favor and be prepared. Take your temperature if possible, take a picture if you have a rash, etc., have all of your meds ready, and know the address of your pharmacy. My biggest complaint is physician follow-up. My insurance wouldn't pay for a mega pricey face cream, and my pharmacist was unable to get a response from the doctor about a new med. However, if you need something simple like an antibiotic, this is a great way to see a doctor in the comfort of your own home. The app has it's moments, it couldn't find my location to find my pharmacy, and it's currently telling me that I'm missing an appointment, but I'll take that over dragging myself to the doctor any day of the week!

@NotJustAFan ,

Helpful to decide if I need an ER visit.

This was helpful and convenient last weekend. And tonight I couldn’t make up my mind about going to the ER in follow up with a possible spider bite. I have an appointment with my primary in the morning but had friends tell me to go to the ER. The doctor here went over everything and told me what symptoms would require an ER visit. Since I have to meet a high deductible and have no fever I wanted to make a wise decision and not delay care if necessary. The provider was able to help me make a decision. He increased my antibiotic and told me if I don’t develop fever I can see my primary tomorrow. All my visits to Virtual Visit have been wonderful!

Shumev ,

Fantastic first time experience!

I needed a renewed prescription for a med to treat an existing health condition. App and visit worked great! Video call was clear, info collected was usual, straightforward, easier than writing everything by hand. Could even attach a photo re my condition. Would’ve gone to CVS Minute Clinic but this was way better since I didn’t have to leave my house!


Carolinas HealthCare System
151 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
Age Rating
Rated 12+ for the following:
Infrequent/Mild Medical/Treatment Information
©2016-2018 American Well. All Rights Reserved.


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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