Step up your restaurant ordering game. Whether it’s delivery or pick up, Caviar serves up the best food in your city.
No matter what you’re craving — whether it’s fresh sushi, cheesy pizza, or tasty Chinese takeout — we’ve partnered with your favorite restaurants so you can order the best.
Browse photo menus of restaurants near you (it helps to know exactly what you’re getting), add in special instructions for your order (“Extra cheese, please”), and track your meal with real-time GPS (no judgments). Love what you ordered? Add it to your “Favorites” for quick and simple re-ordering.
Caviar’s free food ordering app is currently available in Boston, Brooklyn, Chicago, Dallas, Fort Worth, Greater Philadelphia, Los Angeles, Manhattan, Marin County, Orange County, the Peninsula, Philadelphia, Portland, Queens, Sacramento, San Diego, the San Francisco Bay Area, Seattle, Seattle Eastside, Walnut Creek, and Washington DC.
We've made a few updates and improvements to make your experience with Caviar even better. Keep up to date so you never miss a thing (or a meal).
Ratings and Reviews
Never received my food
After ordering my food I got a call from the delivery guy saying he was at my gate. I buzzed him in while I was on the phone with him, and I heard the gate open. Then he never showed up. I received an email that it was delivered, so I called and called and he didn’t answer. I tried contacting customer service but there is no number to call, so I was limited to texting and emailing them. They took ages to respond to each text and email, and they eventually closed without giving me any answers. The last thing they told me was that they couldn’t get a hold of the delivery guy and they didn’t know what happened to my food.
I had guests at my house who ended up leaving without dinner because they had a plane to catch and everything was closed after all this ridiculousness went down. Caviar didn’t even offer a refund, I had to demand it. I demanded something be done about what happened as well and all they’d do is give me a ten dollar credit. The customer service is AWFUL and you cannot rely on this service to actually bring you food. I haven’t even received an email or anything confirming that I will be refunded. So who even knows if they really did issue me a refund. I just read other reviews and it seems food not being delivered is a common theme with Caviar. Looks like they make it way too easy for drivers to steal the food, and then they blame the customer for it. I will never use this app again.
Worse customer service than Comcast
Don’t bother with them - just stick to seamless, and for any restaurants not on it take a taxi and pick up the food yourself, you will be much happier (and it’ll probably cost the same). Caviar touts itself as an upscale delivery service allowing you access to delivery from restaurants that you can’t get anywhere else and charges prices (delivery and service charges) to match. My first few orders I was okay with this because I could get food delivered from some pretty wonderful restaurants...then it all went downhill. My last few orders have been nothing short of disastrous, and the worst part of it has been the customer service. Rather then helping or problem solving, they (barely) apologize and blame the restaurants. Today, when our food arrived late and stone cold they were flippant and passed off blame to the restaurant, even though their app said food was out for delivery for 40 minutes AND it was delivered not in a hot bag/case. After quite a bit of back and forth, they finally relented saying they would give a $5 credit to “make things right”. And that was it - after overpaying for cold food that was here well after it should have been. Quite honestly, I’ve had more luck with Comcast customer service, and at least with them you have a phone number to call.
Caviar used to be stellar and has rapidly gone downhill. We're forced to wait multiple hours only to get a lackluster phone call from the delivery guy saying our order was picked up by someone else. We were given no answers as to why Han Dynansty gave our order to someone else. When I contacted customer service I was met with pisspoor service that offered me a 15 dollar credit and still no food. No thanks. I'll just use that to get an uber to pick up my own food because I'm capable of rational thought, traveling from point A to point B and aquiring my own food.
Another time we waited for an hour to then get a phone call saying that the restaurant was out of our order, then proceeded to make us wait another hour. When we finally recieved our food it was NOTHING like what we ordered. I have a food allergy and I had no idea what the food was. Needless to say I went hungry both nights.
I am extremely dissapointed in this service and I will no longer be a customer. It is far easier for me to just walk to the restaurant and pick up my own food. Maybe I'll try uber eats. I hear their delivery fee is higher, so perhaps their drivers actually know how to...drive.
With Family Sharing set up, up to six family members can use this app.