You could eat that old spaghetti in your fridge. But you could also not. | Get the best restaurants delivered—or order pickup—with Caviar.
Caviar is currently available in:
Fort Worth, TX
Los Angeles, CA (including Orange County)
Philadelphia, PA (including Greater Philadelphia)
San Diego, CA
San Francisco, CA (including Bay Area)
Seattle, WA (including Eastside)
Walnut Creek, CA
*$5 off delivery orders of $25 or more in the Caviar app, excluding taxes and fees, through March, 31, 2019. Limit one use per customer.
We’ve fixed some bugs and improved app performance to make your experience with Caviar even better. Keep up to date so you never miss a thing (or a meal).
Ratings and Reviews
Never received my food
After ordering my food I got a call from the delivery guy saying he was at my gate. I buzzed him in while I was on the phone with him, and I heard the gate open. Then he never showed up. I received an email that it was delivered, so I called and called and he didn’t answer. I tried contacting customer service but there is no number to call, so I was limited to texting and emailing them. They took ages to respond to each text and email, and they eventually closed without giving me any answers. The last thing they told me was that they couldn’t get a hold of the delivery guy and they didn’t know what happened to my food.
I had guests at my house who ended up leaving without dinner because they had a plane to catch and everything was closed after all this ridiculousness went down. Caviar didn’t even offer a refund, I had to demand it. I demanded something be done about what happened as well and all they’d do is give me a ten dollar credit. The customer service is AWFUL and you cannot rely on this service to actually bring you food. I haven’t even received an email or anything confirming that I will be refunded. So who even knows if they really did issue me a refund. I just read other reviews and it seems food not being delivered is a common theme with Caviar. Looks like they make it way too easy for drivers to steal the food, and then they blame the customer for it. I will never use this app again.
Years to get this right. Still hasn’t happened.
Unfortunately, it took me far too long to get this spot. But after several years of on going issues and subpar customer service I have to say that the convenience of having local food delivered through Caviar is no longer worth the headaches. For the last two years or more I have documented every issue that’s ever arisen. I feel it’s important especially for companies to be given feedback in order to improve and I certainly do appreciate those who take the feedback and make measurable change. Caviar, despite there tired line about taking your feedback and “rest assured it will never happen again”, has failed to do this. From delivery windows changing dramatically post order, missing items constantly, and either their sorry excuse of service recovery ($5 credit on your next order) or worse yet, the complete lack of response from customer service, they will no longer receive my business. I’m sad that these folks are able to actually deliver on the service they promise, despite all these hiccups, they’ve probably received plenty of business from me, and it would have been a lot more if they would have figured it out.
You been warned, you may eventually get what you want, but not without getting extremely frustrated first.
Developer Response ,
Thanks for the feedback and I'm so sorry to hear about the issue you've experienced. We strive to provide the best experience with our service and support as possible, and clearly we fell short here. Could you send us more details of your experience at trycaviar.com/contact with ATTN: Aicea in the subject line? I'd be happy to help find a proper resolution
Worse customer service than Comcast
Don’t bother with them - just stick to seamless, and for any restaurants not on it take a taxi and pick up the food yourself, you will be much happier (and it’ll probably cost the same). Caviar touts itself as an upscale delivery service allowing you access to delivery from restaurants that you can’t get anywhere else and charges prices (delivery and service charges) to match. My first few orders I was okay with this because I could get food delivered from some pretty wonderful restaurants...then it all went downhill. My last few orders have been nothing short of disastrous, and the worst part of it has been the customer service. Rather then helping or problem solving, they (barely) apologize and blame the restaurants. Today, when our food arrived late and stone cold they were flippant and passed off blame to the restaurant, even though their app said food was out for delivery for 40 minutes AND it was delivered not in a hot bag/case. After quite a bit of back and forth, they finally relented saying they would give a $5 credit to “make things right”. And that was it - after overpaying for cold food that was here well after it should have been. Quite honestly, I’ve had more luck with Comcast customer service, and at least with them you have a phone number to call.
With Family Sharing set up, up to six family members can use this app.