iPhone Screenshots


Start banking wherever you are with CB Mobile Access for mobile banking! Available to all Customers Bank consumer online banking customers. CB Mobile Access allows you to check balances, make transfers, pay bills, make deposits, person to person payments and find locations.

Available features include:

- Check your latest account balance and search recent transactions by date, amount, or check number.

- Easily transfer cash between your accounts.

Bill Pay
-Schedule one time payments

Check Deposit
- Deposit checks while on the go.

Person to Person Payments
- Send money immediately to another Person
- Claim money received while on the go

- Find nearby Branches and ATMs using the device’s built-in GPS. Additionally, you can search by zip code or address.

Ratings and Reviews

1.8 out of 5

40 Ratings

40 Ratings

So much for the mobile banking revolution...


As a BankMobile customer since its launch in 2015, I must say this is a HUGE downgrade, in terms of both aesthetics and functionality, from the previous BankMobile BOLD app. Gone is BankMobile’s vibrant, modern interface, replaced by a generic stock interface (I know because my other bank’s mobile app has this exact same design) in an old-timey American flag color scheme. Not only that, I’ve noticed several functions that used to be included in the mobile app – such as making external transfers – that now require you to use the ridiculously primitive web interface.

In my more recent experience with the new app, Touch ID doesn’t even work properly. Instead you get an “Authentication Required” error message, and you have to put in your password every single time you want to use the app. The old app, by comparison, used to just sign you in automatically.

I seriously hope this current platform is only a temporary placeholder for an actual new, modern interface that they’re working on, otherwise I’ll have to consider closing my BankMobile account and taking my money elsewhere.

Anybody who has given this app a positive review was obviously already a Customers Bank user (as opposed to a BankMobile BOLD user), because I can’t picture a single BankMobile user in their right mind who would actually see this terrible stock app as an improvement over what they had before.

3 Strikes you're out!

Jon IT

I came over from the Bank Mobile App, I work in IT and make fun of the companies that follow this old baseball driven mentality. It takes about three attempts to realize a mistake and about two more to correct it. (Look it up)

Pray you have a giant keyboard on your phone to not make any mistakes. God forbid you have a passphrase near their 32 character limit. You would think allowing that many characters would make someone realize there's a very high chance for a typo. Jeez!!

Even if you're logged in on a PC, you can't change/unlock your account YOU HAVE TO CALL. (Unless you know your account number and last statement balance by heart)

I've got like 9 "One-Time-Use" security codes from just trying to see if I could attempt to type in my password.

Got locked out twice and spent an hour having to literally call and be on the phone. All together this costs them and me way to much effort and time. I'm switching to a different bank soon, I can't afford BS like this. I miss the well thought out flow of the previous app. Both were reliable banking apps, and one was built for/by humans.

BankMobile is Ruined by this app


This is not an updated. This platform is horrible. Why would anyone use Customers Bank when you put out an app that is like using a small credit unions app 10 years ago. Asks if I want to use Touch ID but not Face ID. Sign up for Text banking? Again old... Why the hell would we need to sign up for Text banking when it should be push notifications from the app. Get with the program, actually this app/technology/platform is so bad I think the writing is on the wall that you guys won’t even come close to bouncing back.


Customers Bank
46.7 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
Age Rating
Rated 4+
© 2018 Customers Bank


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