ChargePoint: Electric Vehicle Charging On the Go
By ChargePoint, Inc.
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ChargePoint is the largest and most open EV charging network. With more than 33,000 places to charge from all major networks, the most real-time data and personalized features, our newest mobile app makes it easy to plug in wherever you go.
Map: View more than 33,000 charging spots from all major networks, with the most real-time information.
Speed: With a 3x faster map performance, you’ll find available stations quicker.
Start Charge: Charge your car with just one tap.
Notifications: Get real-time updates about your charging status.
ChargePoint Home: Install and control your home charger.
Predictive Search: Quickly and easily find available stations near your destination.
Info You Need: Get station details like real-time availability, pricing, power output, and much more.
My Spots: Favorite charging locations and easily access recently visited stations.
Satellite View: Find stations down to the parking spot.
Navigate Your Way: Get turn-by-turn directions using the navigation app of your choice like Apple Maps and Waze.
Driver Tips: Leave and view tips about stations and their locations.
What's New in Version 5.9.38
Minor bug fix
Cannot add a credit card
We recently purchased an EV, and it came with two ChargePoint cards. We added the card numbers to the ChargePoint app and activated them. However, we could not add credit card information to the app! We tried to add three different credit cards, and even a PayPal account, but none of theme worked. We also tried to add the credit cards and PayPal account through the ChargePoint website, but it keeps generating an error message "Some error occured while updating payment source. Please try again." For FIVE DAYS! AND THE PROBLEM HASN'T BEEN RESOLVED YET! Reported the problem through their website, but they respond extremely slowly (once a day), and keep misuderstanding the situation (e.g., they thought I had an issue with signing up). Extremely disappointed with their SLOW SERVICE and INCAPABILITY to solve such a simple and critical problem promptly. That the biggest charging company like ChargePoint does not have a proper customer service shows how small the EV market in this country still is.
I only use this service because there are no alternatives
The chargepoint service is terrible, and they appear to have a monopoly on the charging station market where I live, so I doubt very much a negative review will impact a company that doesn't have to compete.
Nevertheless, this is a warning to anyone who uses this app - DO NOT RELY ON IT to remind you your car is charged.
Set a reminder yourself. Trust me on this. Chargepoint's business model charges you for the time you spend plugged in, not the kilowatts you use.
So, for the first few hours, it's a nice, affordable $1/hour. It takes about 2.5 hours to charge my Fusion. But if you forget your car is plugged in, like I've done, it goes up to $5/hour after four hours. So you can find yourself spending $30 unwittingly.
There's nothing wrong with this business model, of course. They don't want people parked in the spots all day long. But the app, at the beginning, used to tell me my car was done. Now, it doesn't even bother. There is no setting to do that. I have push notes enabled. It SHOULD work. But it doesn't.
I'm not conspiracy-minded, so I don't think they deliberately design the app to stop notifications just so you'll rack up huge unneccesary charges, but it is pretty annoying.
Set your own alarm. Don't rely on this app for anything, because it will not help you.
I love this app. It shows current charging activity, allows you to stop or start charging. Tells you open and used stations. Just a great informative app. If you are a charge point user, this is a must