Welcome to the Chick-fil-A® app. Earn points, redeem available rewards of your choice and reach new tiers with increasing benefits.
1. Mobile ordering – Place your order through your phone, choose your preferred pick-up method, and let us know when you arrive.
2. Earn points – Earn points with every purchase by scanning your QR code, paying with Chick-fil-A One™, or placing mobile orders at Chick-fil-A.
3. Redeem rewards – Use your points to redeem available food rewards of your choice.
4. Customized menu – We’ll remember what you like and – even better – how you like it.
Note on Location Services: Continued use of GPS running in the background can dramatically decrease battery life. We ask permission to use GPS only to support local offers and promotions, the restaurant location finder, and mobile ordering check-in.
⁃ We’ve revamped our membership program to give you more choices and more benefits.
⁃ New Chick-fil-A One membership program – Earn points, redeem rewards, and unlock special benefits as you reach new tiers.
⁃ We have redesigned the look for an easier ordering experience.
⁃ Improved ordering process – Quickly find a location, place an order, and pick up your food, all with clear and simple instructions.
Ratings and Reviews
Overall, very convenient!
This app has been a fantastic solution to the long lines that seem to always be at our Chick Fil A (I live in a small Texas college town, and Chick Fil A is everyone's go to spot). And I don't mean to say the long lines are terrible, because the workers are lightning fast when it comes to taking care of everyone, but it's nice when I'm in a rush or on my way to somewhere, and I need a quick meal, all I have to do is click on my favorite meal (which the app has saved), walk in, wait a minute or two, and walk out with freshly made food without having to wait in a line or swipe a card. It's even faster than their drive thru!
The only reason I gave it 4 stars instead of 5 is because it times out and glitches a bit when handling a large order. We had an internship meeting and took everyone's order (about 8 people total), and when I was entering it into the app, after only a few orders had been placed, it would shut down, and I'd have to start all over again. After a couple times of it happening, I finally learned to go back and forth between placing the order and looking at the total in the app to make sure it was staying updated, so when the app would close out, my order would be saved and I could continue putting it in. It ended up being a bit of a hassle, and took more time than it should, but I still think overall, this app is a great and helpful tool.
I think if that small issue were to be fixed, this app would be top notch!
The sandwich(es) that got away
We love this place and will still go back. I've tried to order through the mobile app the last few times and when I get to the parking lot, the app just goes into this deep dark Abyss and after about 5 minutes, it gives me an error pop-up and there's technical difficulties. When I place an order through the app it is normally a $50-$60 order, so I would consider it a large order. The last 3 times (including last night) I have found that they forgot to put a sandwich in the bag that was included on the receipt. Since the order was quite large, instead of taking out all of the bags out of the big bag that everything is in, I tend to be a little trusting that everything is correct. This has happened the last 3 times, which is making me a little weary to place larger orders. I place them
Through the app because there are 6 people with different tastes and it is suppose to be convenient....however if the app doesn't work when I pull into the parking lot and if they keep forgetting food that was ordered, then I will either go inside to order and have them check my stuff with 25 other people waiting behind me. I didn't call to complain, because for one...that is not me...and second ... I'm not driving back just to get the missing sandwich. I luckily order soup because it's normally me that goes without the sandwich so at least I have the soup. Hopefully this is not a trend. That will make me sad because we really do live this place.
need to have mobile order pickup shelf
The app itself is okay. I’ve dealt with a few glitches here and there, but nothing too concerning. My issue isn’t so much with the app, but with the whole mobile order setup. There needs to be a standardized way that mobile orders are handled between all CFA stores. In some stores, there seems to be an employee who is watching the pick-up line and making sure that customers who stand there are getting taken care of. In other stores, not so much. I often press the “I’m here” about 5 minutes before I actually get there because I don’t know how busy the store is and I don’t want to chance them being really behind. I’ve waited at the pick-up line, watching other customers in the normal line get waited on left and right, with new people walking in, for minutes, while I’m sitting there looking at my mobile order sitting behind the counter. Employees walk by me, cleaning and whatnot, and no one pays me any attention until I have to interrupt them and ask for my food (which makes me feel very rude but...when I’ve been waiting 5 minutes to no avail, I don’t really see what other option I have). It would be SO much easier to just install a mobile order shelf (hello, Panera) than whatever is currently going on.
Also, you should be able to order jalapeño salsa from the app - that stuff is a NECESSITY.
- Chick-fil-A, Inc.
- 67.8 MB
- Food & Drink
- Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- This app may use your location even when it isn't open, which can decrease battery life.
- © 2016 CFA Properties, Inc.
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With Family Sharing set up, up to six family members can use this app.