Is it time for Chipotle? Skip the line and pick up like a boss or sit back while we deliver. With easy ordering and Apple Pay, go from craving to crushing food made with real ingredients faster than ever.
- Order for Pickup or Delivery.
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- Swipe to customize your burrito, bowl, salad, or tacos to perfection.
- Quickly reorder your saved favorite and recent meals.
- Save your go-to Chipotle restaurants and delivery addresses.
- Use and save Rewards for the hook up at checkout.
- Party with Chipotle stickers.
Bug fixes and stability improvements
Ratings and Reviews
Cold Food, Over an Hour Old
I ordered for delivery at 3:55, ETA for delivery was 4:31. At 4:40, the food had not been delivered so I called the store. The employee who answered said the food had been made since 4:15 and doordash hadn’t picked it up yet. The app didn’t have any doordash delivery driver contact info, so I spoke with the manager at this Chipotle store (Gloria Oregon). She was unable to help and said that the failure to deliver was not her problem (was doordash’s problem). I requested the order be refunded, and she said she could not refund the order over phone, she said I had to go to the store (yes, for a delivery order, shocking) to get a refund. It is raining and storming outside and traffic would be a nightmare. At least a 20 to 25 min one-way drive. I did not take Gloria’s suggestion. At 4:55, the contact info for doordash was finally loaded, so I called the driver and he said he was redirected from my order to another order, and had yet to arrive at the store, so he suggested the food could be remade since it had been so long. I told him not to deliver as I would not accept the food once he arrived with it, remade or not. I will be calling corporate customer service about this issue as well, and will be uninstalling the app and not ordering from Chipotle any longer. The poor customer service and “not my problem attitude” of the manager was offputting. The doordash driver was courteous and apologetic.
Developer Response ,
Hi, mcl78624. We’re sorry we let you down. Mixed up burrito bowls = tasty, but mixed up orders = totally uncool. While we treat every order with next-level care, our DoorDash couriers are ultimately the ones making sure they get to you, and sometimes, things go wrong in the outside world. Their customer service may be able to help if you reach out at www.doordash.com/help.
This is just negligence on Chipotle's part.
I have ordered through your app 4 times since delivery became an option. Each time something was left out of my order. I have contacted the store that made the food each time this has happened. Each time they have claimed to be out of a certain item, I have asked why they didn't call me to ask if the substitutions they made were okay (some have not been because I have dietary restrictions). None of the employees I've spoken to, including shift managers and even the GM have been unable to explain why they are chronically out of items, why they leave items out of orders even when they are not out of stock, and why the employees in charge of making my order are incapable of calling me to make sure the substitutions they have to make are okay. The store I'm referring to is a Restauranteur store in Ellisville, MO. Having worked for an RT store myself, I know the standards they are supposed to be held to. The constant problems with making orders correctly and management's inability to supervise the store in a way that prevents constantly running out of food are not acceptable and are definitely not being addressed, as no improvements have been made for delivery customers. Feedback to the store has fallen on deaf ears. As such, I will no longer be a patron of this store, possibly of chipotle as a whole.
Continued Gift Card Issues
The app just doesn’t seem to want you to use gift cards. There has been a problem for weeks of it not showing any gift card balance, which support told me was going to be fixed. Still not fixed. The bigger issue for me is that I can’t load multiple gift cards. I LOVE Chipotle, so family and friends often give me gift cards for birthdays or Christmas. But when I have a $5 balance on a card thru the app (when it was actually working!), I can’t load another gift card to get it high enough to actually make the purchase, and there is no ability to split the payment between the gift card balance and credit card. The “response” to this is to use the small gift card balance toward a purchase in store...which makes the app pretty pointless! If I can only make 50% of the orders I would like to via the app, and the app itself is apparently unreliable, what is the point of the app? It is not a tall task to add the capability to load multiple gift cards or split the payment between a gift card and credit card (in fact I think the early versions of the app HAD that ability), so why is this still not a thing? I will eat Chipotle either way, but the point of the app is the convenience, and I find the continued neglect of the payment portion of the app supremely disappointing.
- Chipotle Mexican Grill
- 191.3 MB
- Food & Drink
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- © 2014, 2017 Chipotle Mexican Grill
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