The Citizens Bank FREE Mobile Banking app allows you to check available balances and activity, transfer funds, pay bills, manage your billers, Send Money with Zelle, deposit checks, and locate ATMs and branches – all on your schedule, at your convenience. 

The Citizens Bank Mobile Banking app is available to all Citizens Bank Online Banking customers. Accessing the app is easy – simply use the same Online User ID and Password you have established for Citizens Bank Online Banking. 


Access the bank accounts you manage at Citizens Bank Online Banking

View account balances 

See recent activity 

Pay Bills
Send Money with Zelle®

Transfer money between accounts 

Deposit checks

Quickly see selected balances without logging in with Fast Balance

Receive account alerts 


Our Citizens Bank Online Guarantee® protects you from fraud with 100% Online and Mobile Fraud protection. The technical security measures Citizens Bank employs--including state-of-the-art encryption technology, firewalls and secure logon--protect your accounts from unauthorized users. Just like most major credit cards, you are protected 100% against unauthorized online and mobile transactions, visit to learn more. 

We are committed to protecting the privacy of your financial information. See our online Privacy Policy on our web site at 


Get help when you need it - Find ATMs and branches near your current location or search by city, state or zip code with our built in branch locator. Contact Customer Service 24/7 with our click to call right from your iPhone.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

©2018 Citizens Financial Group, Inc. All rights reserved.
Citizens Bank is a brand name of Citizens Bank, N.A. and Citizens Bank of Pennsylvania.
Member FDIC

What's New

Version 6.9

Citizens Bank Mobile Banking iOS App version 6.9 includes the following updates:
• Performance improvements and bug fixes.

Ratings and Reviews

2.8 out of 5
2.6K Ratings
2.6K Ratings

I don’t understand the 1 stars

I’ve been banking with Citizens for ten years now. I’ve been using the mobile app for probably half of that time.
I’ve had no issues with the app. I love being able to transfer my money from one account to another, I absolutely love the mobile deposit, I’ve never had an issue with logging in, and when I had a credit card I could make payments to it through the app. I also really like the feature where you can choose which accounts you want displayed on the app (you have to do this on the computer). It’s helped with my savings so much.
I’ve had a couple issues with my address and I believe that recently they made it so you can update that info on the app.


Worst banking app ever

I have multiple apps - Bank of America, Chase, Discover, etc. Citizens is by far the worst. It started off ok, but in the last year has been so buggy it’s nearly unusable. I use the thumbprint feature and many times I can’t even log in. Get “unknown error”. My mother in law has the same problem. Once, after being unable to login for over a week, I called their support number and they reset something on my account (which seemed to work, because at least I could login.) Today my MIL texted to say she couldn’t login again, and sure enough I had the same problem when I tried. I don’t know about you, but the main feature of “mobile banking” is being able to access your account. I’m seriously looking into moving to a bank that will let me see my balance when I want, not just when their system is working. Terrible app, buggy system. Bye bye Citizens.

Pleased user 123456

Works well

I honestly have not experienced the problems that are mentioned in some of the negative reviews, and have been very pleased with the app. It works very well for me for all the uses I’ve tried: mobile deposits, transfers, balance inquiries, switching between accounts and logging in using different I.D.’s (for business and home checking). My only complaint is that facial i.d. works for only one of the two logon i.d.’s, but I haven’t looked into it to see if I can resolve that since I only use the second logon occasionally.

Standing back, I’ll say that in the scheme of things, this app is SO MUCH better than how we used to bank that we all have good reason to appreciate it.


Citizens Bank, N.A.
143 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, French, Spanish
Age Rating
Rated 4+
© 2018 Citizens Financial Group, Inc. All Rights Reserved


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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