iPhone Screenshots



The Citizens One Home Loans® app allows you to easily manage your mortgage while you’re on the go as well as see recent home sales and how your home stacks up to other homes in your neighborhood. You’ll also find nearby schools, student population and the student-teacher ratio — all simply from your mobile device.

This app is available to all existing Citizens One Home Loans customers.

The Citizens One Home Loans app is separate from the Citizens Bank mobile banking app. This app only allows current mortgage customers to manage their Citizens One home loan. You cannot manage or access other products such as auto loans, student loans, personal loans or credit cards from this app.


• Your Loan
Check when your next payment is due and how much you owe
Make a payment or pay an additional principal amount
Use our payment calculator to see how much you could save over the life of your loan by making additional payments to your principal balance
Set up recurring electronic payments
See recent payment activity
Understand how your payment was applied (principal, interest, escrow, etc.)

• Your Home and Neighborhood
Review different options to pay down your loan faster
Get info about your home’s value
Compare the value of your home to others in your neighborhood
Know who owned your home before you and how much they paid for it
Check out the average household size, growth rate and median age living in your area
See nearby schools, student population and student-teacher ratio

• Learning Center
What’s escrow?
How can I own my home faster?
What options are available if I’m having trouble making my payments?


Contact Customer Service, Monday through Friday from 8 am to 7 pm (ET), with our click-to-call right from your mobile device.


Your privacy and security are our top priority. Visit https://www.citizensone.com/security to learn more.

© Copyright 2019 Citizens Financial Group, Inc. All rights reserved.
Citizens One Home Loans is a brand name of Citizens Bank, N.A. (NMLS ID# 433960).
Mortgages are offered and originated by Citizens Bank, N.A. Loans are subject to approval. Rates are subject to change. Equal Housing Lender.

What’s New

Version 1.0.1

Updated Description

Ratings and Reviews

2.4 out of 5
19 Ratings

19 Ratings

Pahkah11 ,

You need to register even if you already have the online access

Great app! Long overdue. For all the negative reviews, learn to read instructions 🤷🏻‍♂️ it clearly states that all users need to re-register as it is separate from the website. Also, it was very easy only needed social and DOB! 👍👍👍

YoMaster ,

Horrible registration process. App doesn't work at all

- can't copy and paste password into the password field when creating a new password (!!)
- after registration, I get an error message that just says "error. Please call support."
- I call support and they said they weren't sure what's wrong and that "our computer is down."
- twice they asked what error message I'm seeing and twice I told them that it simply says "error". There is no more information.
- they finally said "try again Monday." Clearly the person on the phone just wanted to get rid of me.

It has been like this for 3 weeks. I'm tired of bending over backwards just to *try* use their app.

Clearly this app was not ready for launch, please remove it from the App Store until it's ready.

PatrickPDL ,

Save money, convenient

Made me truly understand how much an additional principal payment will help me save. Also made updating my autopay so much easier. One suggestion I’d have is to let people know they need a new log in for the mobile app.


Citizens Bank, N.A.
55.2 MB

Requires iOS 10.3 or later. Compatible with iPhone, iPad, and iPod touch.



Age Rating
Rated 4+
© 2019 Citizens Bank N.A.


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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