City of Portland Citizen Reports
By City of Portland
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PDX Reporter is a direct result of Mayor Adams and the City of Portland’s call for more open data and interactions with the residents of Portland. PDX Reporter may be used to report and request service calls to city assets and infrastructure, including issues with parks, pot holes, traffic lights, street lights, catch basins, and graffiti. Additional city assets and service request types will be added over time.
To submit an issue, select the type of issue to report, take a photo (or upload an existing one), locate the issue via GPS or interactive map and add any additional comments. The report is sent directly to the responsible bureau for resolution. Users of this app can also view issues they have previously submitted and check the status or resolution of the issue.
PDX Reporter is a small but important step in allowing residents to participate in expediting the City of Portland's awareness and resolution of various issues. PDX Reporter is available for free within the Apple iOS App Store.
What's New in Version 1.99
+ Fixed crash at startup by those running original iPhone and iPhone 3G.
+ Fixed crash experienced by those running iOS 3.1.2 and iOS 3.1.3.
+ Fixed bug in the "My Reports" filtering screen.
+ Ability to filter "My Reports" based on the status of a report.
+ Ability to filter "My Reports" by the report category.
+ Pull down and release "My Reports" grid to refresh.
+ Improvements and validation to user imputs.
+ Misc. changes needed to support addition report categories.
+ Bug fixes.
+ Performance improvements.
Useful and easy to use
I have used this app several times, even for things that don't fall under one of the categories. The people that look at these reports have forwarded my issues to the correct departments and the problems were fixed. Thank you City of Portland for making it easy to report; I wouldn't get around to it if I had to navigate a big website. Besides, I am usually out and about when I notice an issue, and it slips my mind by the time I get home. I have seen categories added to the app with upgrades, and so I encourage people to report issues of all types. The developers will spot trends and update the app.
First, this is a decent app. I use it a lot, and almost every problem I have reported has been addressed - from parking problems, to clogged storm drains, to graffiti... But this app is old. It needs an update.
Update it for the iPhone 5 screen. Update the reports to allow multiple photos per report - often more than one are needed. Offer the ability for users to update or add notes to their past reports (maybe limited to the past 40 days or something). I would update the interface maybe more with a tiles or icon based report selection (rather than the spin the wheel selectors) and next-> back<- type interface to make it easier to use quickly.
Great productive way to report things to the city.
It’s a bit crude in implementation (its task flow could be a little more thought out), but it doesn’t make it any less utilitarian. Almost all potholes I’ve reported via this app have been fixed on a scale of days, not weeks or months.