iPhone Screenshots

Description

Cleanly is an on-demand laundry and dry cleaning app that delivers clean clothes at the tap of a button - so you can get back to doing what you really love. Cleanly is trusted by thousands of customers in NYC, Brooklyn, Washington, DC and San Francisco.

Schedule a pickup or delivery for laundry, dry cleaning, or laundered shirts - 7 days a week, from the palm of your hand. Choose from our convenient 1-hour morning and evening pickup and drop-off windows. Laundry day, done.
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HOW CLEANLY WORKS:
Step 1: Download the app and create a Cleanly account. Save your address & select your custom cleaning preferences. Schedule a pickup for now, later, or simply leave your clothes with your doorman.

Step 2: A professional Cleanly valet will swing by with custom laundry and garment bags to collect your items - so your clothes are protected in style.

Step 3: Your clothes are returned fresh and folded 24 hours later. Meanwhile, you can relax with a cup of joe (or herbal tea, if that’s your thing).
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WHY CLEANLY?
Laundry Day, Done: We deliver laundry and dry cleaning at the tap of a button - so you can get back to doing what you really love.

We’re On Your Schedule: Choose from our convenient 1-hour pickup and drop-off windows in the morning and the evening.

Next Day Turnaround: Same-day and overnight rush turnaround available for wash and fold.

Free Pickup: Laundry and dry cleaning picked up at your door - with no fee.

Free Delivery: Place an order over $30 and get free delivery.

Real-Time Order Tracking: Know exactly where your clothes are at every step with SMS notifications. Track your order down to the location of your driver with our real-time GPS map.

Cleaning Preferences: Set your washing and drying preferences directly in the app. Cleanly caters to your temperature, detergent, and softener preferences.

No More Loose Change: Don’t worry about loose change or carrying cash around. Use Apple Pay or your payment method choice.

Cleanly Reserve: The world’s first membership program for dry cleaning & laundry. Get free delivery, no order minimums, free hang dry, and much more. Download app to start 30-day free trial.
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LAUNDRY AND DRY CLEANING SERVICES:
Wash and fold laundry
Dry cleaning
Laundered and pressed shirts
Rush wash and fold
Hang dry items
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WHAT CLEANLY CUSTOMERS ARE SAYING:
“Cleanly is an amazing service that makes the time-consuming task of laundry effortless. They pick up my clothes at convenient times and bring them back overnight spotless and folded. Cancellations and rescheduling are easy and it all fits with my busy life. I have no idea what I'd do without it.” - Acacia

“Laundry is always clean and smells great. The pickup and delivery is always on time. The app is super convenient and MOST importantly... my clothes are NEVER missing like they were when I used my neighborhood wash & fold!!!!! Highly recommend!” - Kim

“Cleanly is the best! It's so easy to coordinate laundry pickup and drop off with them- and it's really nice they work with my busy schedule. All of my clothes have come back perfectly folded and fresh! Thanks!” - Jacqueline
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CLEANLY IN THE PRESS:
“Shouldn’t getting a shirt cleaned be as easy as downloading a song?” - Wall Street Journal


“Just think of it as the UBER of laundry” - NY Daily News


"Enter Cleanly…your new clothes-washing BFF!" - Brit + Co

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NOW SERVICING 4 CITIES:
New York City
Brooklyn
Washington, DC
San Francisco

Check our locations map and see if we’re servicing your area. Don’t see your area on the list? Enter your zip code and request Cleanly in your area. You’ll be added to our waitlist and will be the first to know when Cleanly becomes available. https://cleanly.com/locations/

What's New

Version 3.4.5

We update the Cleanly app as often as possible to make it faster and more reliable for you. Our previous release had some minor bugs. In this new release we've fixed all of the bugs. Our real-time chatbot is still getting to know customers and their requests. We appreciate your patience! Loving Cleanly? Please take a minute to rate us in the app store!

Ratings and Reviews

3.3 out of 5

332 Ratings

332 Ratings

Awful service; fake reviews

CJMDC

It takes a special type of app to get me to actually write a review, but the combination of Cleanly’s atrocious service plus the obvious astroturfing going on in this review section compelled me to write this.

First: the service. As many others have pointed out, the concierge RARELY comes on time. Often you will receive a last minute notification telling you that the concierge can’t make the schedule time, as well as a trite apology. If you try to reschedule, the only available times are invariably outside the next 24 hours, forcing you to rearrange your whole schedule. If you contact customer service, they will never get back to you on the same day. It often takes 24-48 hours, which is completely unacceptable, and doubly so if you paid to be a “Cleanly Reserve” member.

Second: I came here only to write the first section of this review, but I arranged the reviews by date in order to see if the service had somehow miraculously improved since the last time I used it. What I saw was a series of one-star reviews (which is consistent with what I expected), then an uninterrupted string of very vaguely written five-star reviews. When I read those five star reviews it became obvious that Cleanly or a service acting on behalf of Cleanly is trying to clean up the app’s abysmal rating with some low effort five-star reviews. Well, do not be misled. Search for yourself. Shame on Cleanly. I will NEVER give them my money again. Good riddance.

Disappointed

firs time user

I decided to try cleanly for the first time this past week and was pretty disappointed. First, my pick up time got pushed back a day. If there’s no one available for the time I want, then it shouldn’t be listed as an option on the app. At pick up, the valet did not have the bags as a first time customer as promised on the app. My drop off time then got pushed back a day again! On top of all this, the drop off time was supposed to be between 7:30-8:30am but kept getting pushed back and wasn’t actually delivered until ~11:20am - almost 3 hrs late (almost making me late for work)!! If my laundry had come back perfect they might’ve gotten a higher rating. Unfortunately when I went through my laundry, I also had some socks missing and a tote bag that doesn’t belong to me. Overall more stressful than I had anticipated. A positive was their customer service. Both valets were friendly despite having to walk up 6 floors and my total was discounted by 50%, which I appreciated given how much went awry with timing. Might consider giving them another chance but only after my disappointment with this first experience wears off.

Don’t use this service

Agr8ce

I was very concerned about using this service since there were so many reviews about losing items. All it took was a haphazard pickup experience for me to cancel the order. I will never use this service and would highly advise others not to either.
When the valet arrived, they had no idea I was a first time customer. The person who came to my door didn’t speak English and had to call the driver so I could explain I needed bags. The driver came up with bags and asked if I lost mine. I explained I was a first time customer and she seemed surprised. I repeatedly asked if she could show me the name tags for my laundry (I was concerned about losing my laundry based on the reviews). She kept saying yah we can get tags for you if you need. Obviously this was highly concerning- it is clearly not an “IF” I need my laundry labeled as my own.... She kept asking if I needed more bags to replace the ones I lost, which concerned me even more since I had no bags to begin with. When I pressed her about the labels she responded- do you need me to help put your laundry in bags because you need to hurry up. It became clear my bags would not get labeled, so I cancelled the order.

Information

Seller
Cleanly
*WEA.AppPages.Size*
176.3 MB
Category
Lifestyle
Compatibility
Requires iOS 9.1 or later. Compatible with iPhone, iPad, and iPod touch.
Languages
English
Age Rating
Rated 4+
Copyright
© Cleanly
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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