iPhone Screenshots

Description

AVAILABLE EXCLUSIVELY TO COMCAST BUSINESS CUSTOMERS

Manage your Comcast Business account anytime and anywhere with the all-new Comcast Business App — an innovative all-in-one tool designed with your business in mind. The app complements your current My Account experience by delivering your most essential online account management features to your mobile device. Easily use and manage your Business Voice Mobility and Business VoiceEdge™ services directly from the palm of your hand.

Account and Services Management*
• Manage account details
• Troubleshoot Internet
• View upcoming appointments
• Set up push notifications
• View TV channel lineup
• Manage WiFi
• Pay your Comcast Business bill
• View your billing history
• Enroll in Auto Pay and EcoBill
• Access Help & Support
• Forward client's calls to your home, mobile phone, or colleague with Call Forwarding Always

* These features are only available to customers subscribing to Business Internet, Business TV, Business Voice, Business VoiceEdge Select™ and/or Business Voice Mobility. Features will vary depending on your services.


Business VoiceEdge™, Business VoiceEdge Select™ and Business Voice Mobility **
• Kick off and manage Audio Conference Calls for up to 50 participants (Business VoiceEdge™ customers only)
• Forward client's calls to your home, mobile phone, or colleague with Call Forwarding Always
• Listen to and manage voicemail
• Customize greetings
• Make outgoing calls through the app to display your business phone number on the recipient’s caller ID
• Move active calls to your Be Anywhere phones and desk phones
• Manage Be Anywhere devices to select the phones that will ring when you receive an inbound call
• Transfer calls to coworkers or any third-party
• View recent calls
• Manage CPNI Security settings

** These features are only available to customers subscribing to Business VoiceEdge™, Business VoiceEdge Select™ and/or Business Voice Mobility. Features will vary depending on your services.

What's New

Version 3.2.4

Coming to you in this update are some additional design upgrades and bug fixes to optimize your app’s performance.

Ratings and Reviews

3.6 out of 5

520 Ratings

520 Ratings

App Issues

Maillet97

This app has been great for me and being on the go! With the latest update, I can no longer get notifications. Now I never know when I have new voice mail?! I have to go in the app and see if I have voicemail. This is taking up my time to stop what doing every 20 to 30 minutes to check. When before I would simply get a notification pop on my phone. PLEASE fix this....
*Thank you for responding to my review! That goes along away and Comcast spent a lot of time trying to help me resolve my issue. I did end up getting a new phone and spent a great deal of time at Apple. With all that had been done. I still can’t get notifications? It is only seems to be an issue with my phone?! Maybe something happened to it when I did the update. It works fine on others who have the same phone as me. Hopefully your next update will be soon and this issue will go away for me.

Developer Response

Hello, Maillet97! We confirmed that notifications are working within our latest version and the issue could possible be tied to your account. Would you please reach out to digital_mobile_development@comcast.com so that we may help you directly? Thank you for your patience in this matter.

Unreliable

Madisonalane

More often than not a “network error” occurs while I’m trying to log on to the app, while I have full bars and full WiFi signal. And my WiFi is Comcast so I’m not sure why it’s having trouble communicating with its own app-wifi. The app is supposed to forward calls from my business to my cell phone, which it does, but it doesn’t state which phone the call was meant for. If someone was calling to speak with me it would be awkward to answer with the same greeting I use at my bridal store and it would be unprofessional to Just say “hello” if it is a bride calling! They should have really thought through and worked out a lot of these bugs before offering this app to consumers because it just makes the company look even worse. Basically no one actually wants Comcast, that’s just our only choice because of where we are located. I sure hope things get better with the customer service and this app because a working phone, WiFi, and voice mail which they have not managed to get working are all key to my business’s success.

Doesn’t ring on mobile phone, can’t call as if at the office

AfterHoursTech

Issue #1: Installed the app because I’m the “after hours” and “emergency” tech for my company. I have the app running in the background of my phone. When I get a call and my phone is in standby mode I only get a txt notification “ding” and a pop up showing the incoming call ID; exactly like how a new text message comes to my phone then my phone goes back to standby (screen off). The incoming call isn’t actually ringing my phone. Not a good setup for an after hours / emergency contact. Better off simply using “forward always”.

Issue #2: Making an outbound call to a client using “Main Line” (to make the call look like it originated from my office) results in the app trying, trying then failing. It simply stops and dumps me back at the main screen. No outbound call is made. <Edit>: this part may have been resolved by enabling Work Remote / Be Anywhere and enabling my mobile device in the icon or by enabling Click to Dial (not really sure what that feature is yet).

Information

Seller
Comcast Cable Communications Management, LLC
Size
50.6 MB
Category
Business
Compatibility
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
Languages
English
Age Rating
Rated 4+
Copyright
© 2018 Comcast Cable Communications. All rights reserved.
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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