Now there’s a faster and easier way to pay your bill, get insights on energy usage, and report outages while you’re on the go.
We just made it easier than ever to manage your account with our new site. For added convenience and security, simply sign in to the app with your new conEd.com ID.
If your account was created prior to July 2017, you may need to activate your account at conEd.com. Simply click “Activate Now” in the mobile app, and follow the instructions to register for a new account online.
A new, simplified design makes it even easier to:
• Review your bill
• Pay securely
• Compare and manage your energy usage
• Get tips for lowering your energy bill
• Report outages
• Update your profile
• Contact customer service
• We've made it easier to notify you when we are updating sections of the app.
• We fixed an issue users experienced when reporting outages on multiple accounts.
Ratings and Reviews
Unable to log in: update
WHEN ARE YOU PEOPLE GOING TO SOLVE THE PROBLEM OF ME NOT BEING ABLE TO LOG IN VIA THE APP?! You people have lied to me and said this problem just happened but it did not and it’s still happening. What the hell is wrong with you people? I’ve in contact with you people and gotten nothing from you people.
I have an account with ConEd and would like to use the app but for some reason I’m unable to log in to the app. I was in contact with customer service via email and I was told I do not have an account. At the moment I’m logged into the ConEdison website. When I download the app it ask if I want to open an account. Can this be explained to me? I’ve been having this problem for months now. While on the phone with someone, I was told this problem just started. I was lied to. Thanks.
Update: I’m still not able to log in even after this update. I have an account with con ed. Still no response from anyone. I use same email and password as on the web page.
Sorry you couldn’t log in. We were having temporary technical issues that have been resolved. If you are not able to log in now, or run into any problems, please let us know at firstname.lastname@example.org.
Thanks, Abdul FI.
Finally impoved app. I have had one issue, when i click pay bill it says “payment failed”. So i clicked on it a few more times and it still said payment failed. When i checked my email i was charged twice. Called coned and they can not refund the money until it is fully processed. I can also suggest in the drop down menu where the account you want to pay from instead of saying “last payment method used” “credit” actually show your banking nickname or cc or debit card etc...
This new update is much better the app looks so much smoother cleaner and more organized than before. Making a payment isn’t as difficult as it was in the old update Is actually much easier and one page rather than clicking through different screens to make a payment. Five stars
Thanks for the feedback, we’re glad to hear it! Cheers, Mike S.
- Con Edison
- 29.6 MB
- Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- © 2013-2018 Consolidated Edison Company of New York, Inc. All rights reserved.
With Family Sharing set up, up to six family members can use this app.