The ConnectNetwork mobile app provides quick access to our most popular services. Using the app, you can create a ConnectNetwork account, manage your account information, make deposits into various accounts including DebitLink Accounts, send Messages, photos and videos (NEW!) to your loved ones.
• Create and Manage your ConnectNetwork Account
• Make Payments and Deposits for ConnectNetwork services, such as:
o AdvancePay Phone (Prepaid Collect)
o Trust Fund
o PIN Debit (Inmate Phone)
o Debit Link
• Messaging (Email)
o View your Messaging inbox, send and compose messages, and save drafts
o Use your credit or debit card to purchase Message credits
o Add a photo or video attachment to your Message (select facilities)
o Depending on the facility, send credits to receive a reply
New Feature: Walk-In-Retail, a new convenient cash payment method at certain facilities.
For selected services, you can now take advantage of Walk-In-Retail (Pay by cash) as an alternative to using a credit card.
Create an order by selecting Walk-In-Retail as your deposit method. Your order can be confirmed by email or by SMS. Take your order and pay in cash at a retail location. Check out our store locator for locations near you.
Ratings and Reviews
Terrible customer service
I will keep posting in all available websites including the BBB until this is resolved. Ever since I download the new update app I haven’t been able to sign on to my account to read or send emails to my husband. When I called last week they said there was a problem with the update and they are working on it. I tried today and nothing. Saying my credentials are invalid. I called today and got a rep that did not speak English well at all. I tried to explain issue and he kept asking me the same questions over and over. I asked to speak to someone I could understand and he had the nerve to tell me five times he didn’t understand what I was saying. Finally he elevated my problem to a very
nice woman named Christine. She sent me a link to reset everything. Alas it didn’t work. I called back and got someone named Stu but I’m not sure if that was really his name. He was rude and told me it was me having a problem not remembering my password. I told him that I had my father-in-law try it on his computer and it worked. He said he did everything he could on his end and I should just create a new account. I asked him what about the credits I had on there and he said I’ll lose them. Really? I told him that was unacceptable and wanted to speak to someone in a higher position. He said there wasn’t anyone higher. Again really? Connect Network is horrible. I’m so frustrated and no one will help me.
Version 3.0.0 update
Ever since this update the app has been very glitchy. I have the latest version but each time I try typing a message a notification pops up saying “download the latest version” to update, but I already have the update, unfortunately it doesn’t allow you to close that update window so then I can’t save the message I was in the middle of typing. I just lost a message that I finished typing because of that update window blocking me from doing anything! I’ve uninstalled and redone loaded the app numerous times and have just updated my phone to ensure it wasn’t an issue on my end. I believe something is flawed with your new update and now I can’t even send messages because each time I open the app, regardless of redownloading it, it tells me to update and doesn’t let me click on anything. Please fix this issue ASAP.
Use the internet websit until it’s fixed 😐
The app was doing fine until this new 3.0.0 update. I’ve updated my device, deleted and re downloaded the app and it’s still not working! Ugh I’m just disappointed. This needs to be fixed.
UPDATE: ratings have went down since this new 3.0.0 update. I have an iPhone 6s Plus and every time I try to message my loved one, it won’t even allow me to the get into the app! I get a message saying something about update to the new version but I have updated all of my apps! Then it won’t even give me the option to update the app again. This is frustrating but before this glitch the app was working just fine for me. It took awhile to get messages and I never received notifications but it’s a good app. Just needs some work.
- Global Tel Link Corporation
- 51.4 MB
- Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
- English, Spanish
- Age Rating
- Rated 4+
- Copyright © 2017 GTLES. All Rights Reserved.
With Family Sharing set up, up to six family members can use this app.