The ConnectNetwork mobile app provides quick access to our most popular services. Using the app, you can create a ConnectNetwork account, manage your account information, make deposits into various accounts including DebitLink Accounts, send Messages, photos and videos (NEW!) to your loved ones.


• Create and Manage your ConnectNetwork Account

• Make Payments and Deposits for ConnectNetwork services, such as:

o AdvancePay Phone (Prepaid Collect)

o Trust Fund

o PIN Debit (Inmate Phone)

o Debit Link

• Messaging (Email)

o View your Messaging inbox, send and compose messages, and save drafts

o Use your credit or debit card to purchase Message credits
o Add a photo or video attachment to your Message (select facilities)
o Depending on the facility, send credits to receive a reply

What's New

Version 2.9

- Communicate more quickly with friends and family by composing and sending messages right from the home screen.
- Find your friend or loved one more easily using the new more intuitive inmate search.
- The new user alerts will make sure you don't miss any important details when making payments or deposits.
- You haven't yet added a credit card? Don't worry! You can now add your first card directly through the Make Payments, Add Credits or Add AutoPay screens.

Ratings and Reviews

2.5 out of 5

140 Ratings
140 Ratings

Worst app TO GREAT app!!


I have left several awful reviews for this app. Long story short it barely even downloaded it was so bad. However, as of yesterday absolutely EVERY feature of this app 100% WORKS on my IPhone 6 Plus!!! Not only is everything working, it’s faster and better than the actual website!! Thank you to WHOEVER has been working on improvements for this app because your progress IS showing! Seriously, lol - thank you! I only give 4 stars because I want to make sure it’ll keep working as it is. Will update to 5 if this progress stays consistent!

*** I would like to see NOTIFICATIONS when I receive messages from my inmate, so I don’t have to constantly go into the app to see if I have any messages ***

Be aware


I am writing this to make other people aware so you are not Swindled out of your money. First it says it takes about 24 hours to process and it actually was more than 48 hours. My loved one was never able to use the money so DSI (sister company to GTL) is responsible for 1 of the correctional facilities. They took the payment for his phone service by debit but will only refund by check and this takes up to 30 days to process. The commissary they can’t refund even though he never was in the jail long enough to use (note it was longer than 48 hours). DO NOT USE unless you feel your loved will be in there long enough to receive their funds

Extremely difficult


This app is extremely convenient to send funds for calls, messaging, whatever but only if the keyboard pops up for you to type the information, which is only about 10% of the time. I have to restart the app multiple times before I can see the keyboard. This includes messaging, updating billing/card information, and pretty much anything that requires you to input information via the keyboard. Currently using iPhone 7 Plus, iOS 11.2.6, and the most recent update of the app.


Global Tel Link Corporation
42.2 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, Spanish
Age Rating
Rated 4+
Copyright © 2017 GTLES. All Rights Reserved.


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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