Smith pro app offers convenient access to new leads and business tools
• New leads from the Smith network in real time
• View project details for free, only pay for those homeowners you want to connect with
• Keep track of all your past and upcoming jobs
• Scheduling and managing appointments while on the go
• Easy and professional estimate generation
• Send professional invoices with just a few taps
• Manage your customer list (both from Smith and your own clientele)
Smith would love to hear your suggestions & feedback on how to improve, please continue to send questions, suggestions and ideas to email@example.com.
Visit us at http://www.gosmith.com/pro.htm to learn more
Ratings and Reviews
Hit and Miss
It's hard for small contractors now that so many companies want to get in between us and the customers. Smith is another "service" trying to do just that. The Leads on Smith seem to be more substantial than the Leads for tiny odd jobs on Home Depot's ProReferral. However, like ProReferral, this app is frustrating because many of the leads never respond. Luckily, Smith is good about refunding your credits. The credits are expensive, however, and once you sign up, you need to turn off the button that automatically purchases more credits for you. Some of the Leads seem to be phony or somehow extracted from other places on the internet, which makes me feel like I am pestering the potential customers. What is good about it? Well, some of the Leads are legit. In some cases, you can send a bid or a note Introducing yourself and the customer can ask to meet you. Then, you can spend your credits to get that customer's information.I feel like those scenarios may give me a better chance of getting the job. I'm going to cautiously keep trying with Smith.
There are bogus leads here but there are also some good ones. Too many contractors are sent to the customer and if you click the not interested button you still get charged for some reason. Smith or Friend Trusted which is it? The app does not update like it should and there needs to be a better process to categorize the leads. One lead was categorized for general contractor but the customer needed someone to move a large table and that would have cost 8 credits or $64. That's not right. I lost about $210 on credits for bogus leads or people not answering emails or calls until I found the refund request page. I have been granted refunds for all refund requests as long as it was requested within 14 days. Basically this Smith/Friend Trusted needs work but heading the right direction.
Hit and miss
Out of the 4 jobs I've went for I've gotten all 4. Billing is a bit quacky and could use some work. But when I contacted customer service they were fairly responsive and polite in returning credits for bogus jobs.
Other thing is some jobs are priced way wrong in the way of how many points it takes. A $100 or less job shouldn't cost me 64$ to get, etc. . It almost seems the service doesn't take the time to scope the job and post it correctly. Had a few home owners mention something.
As far as reviews I'm confused. I can add my own reviews but I can't have a home owner leave any comments for my approval?
Lastly I had a home owner ask if I was from home advisor or not. I replied know and ask why ? He said that he had only posted this job on home advisor and had no idea who smith was. So based off of that it almost seems smith buys jobs from home advisor.
If it wasn't for the annual $300 fee I'd make the switch. But for the time being smith has my business until the day it proves to not be worth the money.
Overall give it a try. You may be surprised!
With Family Sharing set up, up to six family members can use this app.