A mobile service request application to provide Coinmach and ASI customers and their residents the ability to submit a request for machine or laundry room service. This application uniquely allows you to use a barcode scanner to automatically input the machine ID and information.
• Automatically creates service dispatch, accelerating service repair time.
• Use the barcode scanner to automatically read and populate the machine ID, or manually add the machine ID number (located on machine license plate).
• Automatically identifies the type of machine needing service and the location for fast accurate routing.
• Customize your request with the specific machine issue menu.
• Request notification of service completion either through email or text message.
Rebranding and minor issue reporting fixes.
Ratings and Reviews
I’d Rather Do Laundry Than Use This APP
I play a game when I do laundry, now that I’m forced to use this system. If I swipe my debit card, I have to swipe 3, 4 times while silent Jeopardy music plays in my head between tries. And, yes, I’m doing it right. (It’s not rocket science.) my personal record is 6 swipes. It takes an eternity to run each request. Ditto for scan. It is common to read: “duplicate transaction” or “bad read” or “authorizing” (a word that means, camp out or try again, because it times out). Meanwhile, I’ve chosen my cycle preferences each time and those infrequently reset, so naturally the moment I forget to deselect my preferences, that’s the moment the stars align, the system locks loudly in Indiana Jones fashion, and I’m stuck washing my clothes with an inappropriate preset for my for clothes, which is different for each machine. I’d unfriend you, but I’ve grown accustomed to clean clothes washed in not enough water and baked to a crisp on the fairest setting. My mother warned me about guys like you. Shame.
Apps and machines work great, machine payments do not.
Reviews are for apps, but this is for CSCs machines in general. Just recently, they’ve added NFC (smartphone) payments to our machines. Okay, great, we don’t need coins. However, even following the directions leads to inconsistent results between using card, quarters, and smartphone. The machines will eat quarters without service and will make you tend the machines to dry your clothes. It’s been kind of an overall service nightmare.
CSC, I hate to say it, but if you’re participating in contracts which allow you to raise prices without much (if any) consent of the end users, at least make sure the service is improved. I’ll be expecting a 4$ refund from the service request I sent through the app.
Simple & Effective
This app works very well with the washers in our residence hall. This app makes reporting issues fast and easy and I no longer have to have my laptop with me to submit issues.
Response time is also very quick from our responding vendors.
With Family Sharing set up, up to six family members can use this app.