Screenshots

Description

Whirlpool®, KitchenAid®, Maytag®, Jenn-Air®, Amana®

Everything you need for your appliance is in the palm of your hand. With the Whirlpool® Customer Service App, you’ll have access to tools for installation and ordering parts, along with videos and all product manuals.

Features

• Access installation guides
• Browse help articles and videos
• View product manuals
• Buy factory certified parts
• Schedule service for your appliance
• Register your appliances
• Purchase extended service plans for your appliance(s)

For use with Whirlpool®, KitchenAid®, Maytag®, Jenn-Air®, and Amana® appliances. Supported and maintained by Whirlpool® Corporation Factory Certified Care, a division of Whirlpool® Corporation.

What’s New

Version 2.0

• Added the ability to create an account
and sign in to maintain product favorites,
registration information, and search history
across devices.

• News has been updated to provide
more relevant product content from Whirlpool
including the option for push notifications.

Ratings and Reviews

2.5 out of 5
18 Ratings
18 Ratings
Luke Barton ,

Cannot Schedule a Service Call

This app is not able to schedule a service call to my home. Issues:

1. I entered my profile and registered a product. The model number and serial number include spaces on the appliance. I entered them as-is, and received a vague error message on the app (“...something went wrong...”). Duh. I re-entered without spaces and it worked. The app should deal with that, not the user.

2. When I requested service, the app directed me to a browser and did not transfer any of my profile and product information to the browser. I tried to copy and paste the model and serial numbers into the browser form, but I could not find previous products in my profile. Weird. I had to go back to the appliance and re-enter the model number and serial number to proceed. So much for mobility.

3. After filling out all form elements (even non-required Special Instructions) in the browser, I could no proceed upon submission. I received no error message. The page just refreshed. Frustrated.

4. I re-opened the app to see if I was missing something obvious. I found a link to read News. Right — I wanna read about “Getting the Most Out of My Water” instead of fixing my appliance. Nice insult.

5. The app offers no location-based service search (“nearest provider list”).

Db31245 ,

Very sad

Oh whirlpool, where to begin. This app is absolutely terrible. I couldn’t get the text boxes to work in the registration screen, then I figured out the “feature” that you need to click on it about 15 times and you can enter something. Nice

Once I finally registered, I tried to get help that my brand new fridge is too warm and I essentially got a video saying I shouldn’t open the door too much. Dang it - I knew I was missing something! And then I can call your terrible customer support and listen to crappy music for as long as I want. Another feature!

Go back to the drawing board on this one. Best of luck.

MrsMorning5443 ,

Helpful!

Had a problem with my stove and was able to find out how to fix it myself!! Even found the manual that I lost a few years ago! Had to read through many topics but I found what I needed. Would be 5 stars if it had troubleshooting or something similar

Information

Seller
Johnson-Rauhoff, Inc.
Size
76.6 MB
Category
Reference
Compatibility
Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.
Languages
Age Rating
Rated 4+
Copyright
© 2017 Johnson-Rauhoff, Inc.
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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