The Office of Unified Communications’ (OUC) 311 Call Center Operation provides a one-stop service experience for constituents, residents and visitors searching for DC government services, numbers and information .
Bug fixes and enhancements
Ratings and Reviews
Bad app to get bad city services
90% of the time I try to submit a problem from this app it just spins forever. The app won’t save a draft, so you have to go through the entire submission process every time this happens. I suggest taking pictures and submitting when you get to a desktop.
Even when the submission works, most of the time 311 just closes the request with either zero comments or cryptic comments that don’t make sense. I’m guessing the city keeps this app around as a placebo.
Great in theory, not always in practice
When the app is working, I’ve successfully submitted service requests that have all been resolved to my satisfaction. However, 90% of the time the app crashes or after I try to submit a request, it just spins. I have no idea where to submit a support request either, since there’s no help feature on the app.
When i drag the cursor in a text field, it shows the view underneath in the zoom window. i can’t see he text in which i am trying to reposition the cursor!
With Family Sharing set up, up to six family members can use this app.