Use the Quick Resource Locator (QRL) to get immediate access to extensive system information and detailed how-to videos using your smartphone and a model specific QR code on Dell PowerEdge servers, Networking switches, Edge Gateways, and the latest Dell Precision Workstations. Find answers to your questions quicker, and easier than before.
New in version 4.0
Home Page - Now you can save your favorite products, videos, documents, and service tags to your personalized home page for quicker and easier access to the information you need.
Search - Use the new search feature to find products, topics, and service tags quickly and easily.
Navigation – Now it’s easier than ever to navigate QRL, and find the information you need.
* Step by Step service videos for system components
* Software setup and configuration videos
* Searchable Owner’s manual formatted for mobile viewing
* PowerEdge error code look-up tool
* Service Tag look-up tool providing warranty and original configuration details
* Intelligent search feature for all support content
* Direct link to contact Dell support
* Embedded QR code scanner
-Search and Share functionality Enhancement.
-Push Notification implementation.
-Support for app redirection.
Ratings and Reviews
Had not worked once
I run an outfit with about 50 Dell workstations and servers, most less than 5 years old. This app has never scanned any of them.
Update: I keep this app on my phone, hoping that some future update will provide the obvious function everyone wants; enter the machine's Dell service tag to get PC info and warrantee status. No luck yet.
October 2017 update: Now works nicely!
Way better now
This useful app is way more usable now. Dell seems to be going in the right direction in terms of design of this app. It is easy to find information and the videos have been useful for me time and again.
I wanted this to work. I want to be able to enter service tags and get instant information.
As all of the other reviewers state, you really have to drill into product lines down into a product to be able to get to Service tag entry.
Then it got worse. I entered tags that I looked up on their web site hours ago. Said invalid tag. On the screen it says if it gives that very message on a valid tag just keep entering it until it comes up. After 6 times typing it I gave up.
I'm going to waste just a little more time, uninstalling it.
With Family Sharing set up, up to six family members can use this app.