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Whether you're on the road or just in the conference room, the Desk app will help you stay on top of customer issues, collaborate with your team, and track and respond to cases. It's that easy and it's always safe and secure.
Use this completely redesigned Desk native app from your iPhone or iPad and never lose touch with your customers, even when you’re on the go.
• Free app synced to your Desk site
• Compatible with iPhone and iPad
• View all of your customer inquiries
• Check in on your support queues
• Reply and resolve customer requests
• Search for cases
• Swipe to resolve cases
• Add internal notes for only colleagues to see
• Add quick replies and actions (called macros) to cases
• Set case status and priority
• Assign cases to agents and groups
• Detailed customer information
• Push notifications alert you about new cases
What's New in Version 3.0.8
Fix for iOS 9.1 crashes.
Could be better
The app shows end-users that the agent has left the chat while the app is still open.
The background refresh could be better (I just got cases that were submitted 4+ hours ago).
I do like the ability to check cases wherever I am.
Customers Also Bought
- Category: Business
- Updated: Nov 05, 2015
- Version: 3.0.8
- Size: 12.0 MB
- Languages: English, Dutch, French, German, Italian, Japanese, Portuguese, Spanish
- Seller: salesforce.com
- © 2015 by Salesforce.com Inc.
Compatibility: Requires iOS 7.0 or later. Compatible with iPhone, iPad, and iPod touch.