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Desk.com

By salesforce.com

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Description

Whether you're on the road or just in the conference room, the Desk app will help you stay on top of customer issues, collaborate with your team, and track and respond to cases. It's that easy and it's always safe and secure.

Use this completely redesigned Desk native app from your iPhone or iPad and never lose touch with your customers, even when you’re on the go.

Features:
• Free app synched to your Desk site
• Compatible with iPhone and iPad
• View all of your customer inquiries
• Check in on your support queues
• Reply and resolve customer requests
• Search for cases
• Swipe to resolve cases
• Add internal notes for only colleagues to see
• Add quick replies and actions (called macros) to cases
• Set case status and priority
• Assign cases to agents and groups
• Detailed customer information
• Push notifications alert you about new cases

What's New in Version 3.0.7

Fixed bugs and crashes:
- Log in error when domain name has capital letters.
- Crash when switching from filter with small number of items on slow network connection.
- Macro preview would scroll down when typing at the top of long reply cell.
- Other miscellaneous fixes.

Screenshots

iPhone Screenshot 1
iPhone Screenshot 2
iPhone Screenshot 3
iPhone Screenshot 4
iPhone Screenshot 5
iPad Screenshot 1
iPad Screenshot 2
iPad Screenshot 3
iPad Screenshot 4
iPad Screenshot 5

Customer Reviews

Does not work for IOS

Not able to use it on iPhone 6 plus 8.4.1

Desk.com
View In iTunes
This app is designed for both iPhone and iPad
  • Free
  • Category: Business
  • Updated:
  • Version: 3.0.7
  • Size: 12.0 MB
  • Languages: English, Dutch, French, German, Italian, Japanese, Portuguese, Spanish
  • Seller:

Compatibility: Requires iOS 7.0 or later. Compatible with iPhone, iPad, and iPod touch. This app is optimized for iPhone 5, iPhone 6, and iPhone 6 Plus.

Customer Ratings

We have not received enough ratings to display an average for the current version of this application.
All Versions: