iPhone Screenshots

Description

Understand Your Energy Usage and Costs with the Direct Energy App!

The Direct Energy App is your trusted, on-the-go tool that can help you buy less of what we sell. And who doesn’t want to save on energy costs? It’s time you understand your energy bill and see how you can reduce your use and save. The Direct Energy App makes it easy to manage your account and energy usage from your fingertips! You’ll be able to monitor your daily energy usage (and what that means dollars and cents wise), what appliances use the most energy, and more. Plus, you can pay your bill, renew or transfer your service, enroll in rewards, and update your account settings all from your smartphone or tablet!

GETTING STARTED IS SIMPLE:

1. Download the App. It’s free!
2. Login with the same Username and Password as your Direct Energy Online Account Manager.
3. Once you’re logged in, start exploring all the App has to offer.

MANAGE YOUR ACCOUNT:

• PAY YOUR BILL: Set up bill payments automatically from your credit card, bank debit card, or bank account. Or pay directly THROUGH the app!

• MONITOR ENERGY USAGE: With the Direct Your Energy usage insights tool, you can analyze your energy usage to make informed decisions that can help you use less energy. Compare your current usage with usage from prior days, weeks, and/or year to learn how energy is used in your home. View a breakdown of how your home products and appliances impact your electricity bill. Other features include bill estimates based on weather forecasts, usage comparison to similar homes in your area, and a home profile to help you improve your energy efficiency. [Texas Smart Meter Customers]

• RENEW YOUR SERVICE: Loving Direct Energy, but your current contract is about to expire? With the App you can easily renew your service! We’ll give you a range of available plans and rates available for your home, and you can choose the one that’s best for you.

• TRANSFER YOUR SERVICE: Are you moving to a new home? Want to bring Direct Energy with you? With the App you can set easily set up move-in and move-out dates from your smartphone or table. [Available only to Texas customers]

• SPECIAL OFFERS: The App will give you access to sign up for great products and new offers. You can also enroll in the excellent Plenti Rewards program, allowing you to earn points at one place and use them at another.

• CONTROL YOUR THERMOSTAT: Do you have a Nest Learning Thermostat in your home? The App allows you to control your thermostat and have access to all of your Nest data wherever and whenever you are.

• STAY CONNECTED: We like keeping in touch with our friends, so the Direct Energy App allows you to connect with us on Facebook, Twitter, YouTube, our blog, and more. This way, you’ll never miss the great tips, hints, links, and fun stuff we share each and every day.

• CONTACT US: The Direct Energy App puts you in direct contact with our friendly Customer Service representatives via phone or e-mail. We know you have questions, so we want you to get the answers you deserve.

For more information about the Direct Energy mobile app, please visit us online at www.directenergy.com/app.

What's New

Version 4.2.4

Bug fixes & security updates

Ratings and Reviews

Doesn't provide enough info

Enich4

This app doesn't provide you with enough information about your account they say you can view your bill from the app. Yet really all that means is compare previous months usage and pay what you owe. They suggested I switch to e-bill over the phone when I signed up and told me I could pay with this app didn't tell me I wouldn't see what rate I was being charged. They are a rip off company. I wouldn't recommend them too anyone customer service is poor I spent all day being transferred around from person to person. Each person saying something totally different I can do this and then transferring me to someone who couldn't do anything. Finally locked into a contract and then get a call back saying they couldn't do anything 7 days later after saying I had 3 days to cancel. Poor service! Hate this place

If I could rate less I would

Terrance W

It is truly sad when you try to make payments on your account via the phone app only to log in and are associated with an old account and cannot access your account nor pay your bill due to the system crashing this is also to be said for the online usage as well. they need to get this fixed or I will have to find another electric provider because convenience is very key when you have to pay something fast and in a hurry on short notice. called and spoke with the representative told of the situation and said it would be rectified and I will receive a phone call with updated information I've received nothing and the same issues are still prevalent at this very matter of time.

Almost useless

gkmess

This app is basically just a web browser hidden behind an app interface. It is barely functional for a touch screen device.
I can view usage and what I owe, but when I tried to enter info to pay a bill, it showed me terms and conditions page and then got stuck. When I finally hit "back" to exit, it showed a blank page and so tapped "back" again, and none of the info I entered was there anymore.
Also, the payment info page seems phishy to me, I don't think I trust it.

Useful for viewing your bill & usage, but I wouldn't do anything else with this app.

Information

Seller
Direct Energy, LP
Size
61.1 MB
Category
Utilities
Compatibility
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
Languages
English, Spanish
Age Rating
Rated 4+
Copyright
© 2018 Direct Energy
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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