Directly’s customer engagement platform allows companies to transform customer service by unlocking the knowledge & passion of their power users.
As a power user, you can take advantage of your expertise to help others -- and earn valuable rewards. All from your iOS device, wherever and whenever it's convenient for you.
Download this app for:
* Quicker access to your dashboard and new questions
* Instant alerts for new questions and rewards
* Instant alerts when you receive a rating
Note: This app is for expert users invited into on-demand customer service programs by companies using Directly's apps. For company list, visit directly.com.
Fixed bug which causes "Oops!! Unable to connect to Directly" error
Ratings and Reviews
Garbage company & service
So this service allows companies to have regular people be a customer service department, instead of hiring and training their own employees.
When a customer has an issue or question the Directly users race to be the first to provide a highly voted ‘acceptable’ answer, as voted by other Directly users. The answer doesn’t have to be correct, or actually apply to the issue or question, and can even just be a chunk of the company’s website lazily copied and pasted, as long as other Directly users vote it acceptable, the first one who gets the most votes gets paid. And they get paid pennies per raced to submit answer, which is massive overpayment based on the answers that are being provided.
So if you want cheap/free customer service AND angry customers with completely unresolved issues/questions, choose Directly!
Great company! Love the idea, I have doing this for a couple of months now and have made over $500
Yet another Safari wrapper app just so a company can claim it has an app in the App Store. Why bother? Safari works just fine, and this does nothing to enhance the user experience. In fact, it actually wastes our time having to download this and figure it out. Pull this garbage & release a real app with native UI features. Having badges and notifications isn't enough of a feature to merit an app. Directly as an idea of white label experts forums is great, but the experience is a bit cumbersome due to not being able to directly link others to cases, making it ironically named. I look forward to seeing an actual app from your team.
With Family Sharing set up, up to six family members can use this app.