DrChrono EHR / EMR 4+

I have used Dr. Chrono for three years. I was initially drawn to certain features like inventory and online scheduling that were not in many other EHR platforms. The things that could use improvement are not being printer friendly with reports, too many clicks to access certain features and functions, lack of choice of provider in online scheduling, and no patient ledgers. The price is high for a small practice. I would stay with them if the price was lower, but I can’t afford to double my monthly fees when I add a second provider to my practice.

I was a VERY early adopter of this EHR system, and in the beginning they were lovely to work with. EHRs can be very difficult to adapt to and adopt- so the personal one-on-one assistance was terrific.
I believe they are under different ownership/management at this point, and they’ve become an absolute nightmare. Word to the wise: DO NOT SUBSCRIBE- you will regret it.
They employ dishonest billing practices- forcing you to pay unexplained invoices in order to unlock the system. We were provided with a $1600 invoice at the beginning of May- they told us it was a past due balance. They send a warning when you are 30 days past due-so there is literally no way to accumulate a balance that high. We paid the balance because we had to in order to have access to our system. I was told this brought our balance to $0. Lo and behold- I get an additional invoice for over $600 during the SAME MONTH. I then also find out that we are being billed for a second user which we cancelled months ago, who has NEVER logged in NOT ONCE, and they even better- they won’t delete him until OCTOBER.
This was once a terrific service- now it’s just an awful joke. STAY AWAY AT ALL COSTS!

This is one of the most frustrating programs I used in my 9 years as a provider. 1. There is no consistency between the website/desk top version and the iPad. 2. All the updates are only done to the iPad of iPhone version 3. Tech support is useless, unless your want to know how to clear your cache, and then they are great. 4. System slowness almost daily for the past year, despite “upgrades” 5. ICD 10 library is pathetic, I have better luck goggling them. 6. The only program that I’ve used that’s more frustrating is eClinical Works 7. Has a lot of potential, but lacks internal support. The “new” VP of information or whatever they call themself said there goal was to improve the program. Well 6 months later and well were still waiting for the improvements. 8. Lately we’ve been having lost prescriptions 9. They want to outsource to a bunch of apps like health gorilla, which all come at a cost, and have the potential to be helpful but DrChrono system is so dysfunctional that it’s hard to use them. 10. Lab interfaces are down often. I think I’ll stop at 10, you get the drift.