EasyContactNow Monitor for iPad
EasyContactNow Dashboard for iPad offers full monitoring functionality of your agents’ productivity and your contact centre’s performance, setting new standards in performance analytics, business and remote worker management.
ECN Dashboard App allows you to have complete visibility of your contact centre’s activity directly from your iPad. It offers increased mobile productivity and flexibility of workforce through the use of our business management & monitoring tool.
Our business monitoring app comes equipped with a real-time customisable library of widgets. The dashboard offers customisable widgets for two different levels of users. Admin and Agent can choose different widgets from the library depending on the level of the user’s permission.
ECN Dashboard for iPad extends the ease of use and intuitiveness that is available in the mobile version of easycontactnow™.
The app can be used as a vital component of business continuity and call centre management tool. It is integral for monitoring and disaster recovery planning.
EasyContactNow Dashboard for Ipad App:
A library of widgets to choose from both for Admin & Agent
Compatible with iOS 7 and 8
Works on iPad, iPad Air and iPad Mini
Provides full monitoring functionality
Allows agent mobility.*
*Internet connection required.
Answers for Apple Store Questions
What is the purpose of the app? To extend the usability of our customer contact centre service and enhance our mobile monitoring platfrom
Who is the target audience? Our existing customer base of contact centres and customer centric businesses
Is this an existing service? yes
Where is it available? It is cloud based so it is available globally
How does the user/company pay for the service? The service is paid for on a usage based pricing model
Is it subscription-based or one-time fee for the service? Core usage based
What is the cost, what does it pay for, and what are the payment options? The service is paid for on a usage based pricing model all features and functionality are included in the price Payment can be made directly online or through bank transfer
Does the user/company pay per device or user? Per user
Is there additional charge (other than the price of the app) for mobile access? No
Is there a paid upgrade option outside of the app? No
The new Datasets Management Section: now the Administrator and/or Supervisor is able to change status, priority and call backs for each dataset.
With Family Sharing set up, up to six family members can use this app.