ecobee makes it easier for you to maximize comfort and savings without compromising your lifestyle. With the ecobee app, you could enjoy whole home comfort by adjusting your lights and temperature settings anytime, anywhere. Away from home? Make sure you’re saving energy when it counts, and keep tabs on the rooms that matter most.
You can use the ecobee app to:
- Breeze through installation. Videos and diagrams walk you through each step.
- Stay comfortable. Set up your comfort schedule and preferences to your liking.
- Get peace of mind. Adjust your temperature, lighting, and preferences anywhere, anytime. Turn wayward light
- Save energy. Switch your ecobee thermostat from Home to Away mode, and by turn any wayward lights off.
- Keep everybody else happy, even when you’re away. Adjust settings for a house-sitter, or turn on the lights to reassure a nervous pup.
Because we never take our users’ feedback (and fiery wit) for granted, we want more of your thoughts. email@example.com
We update the app regularly to ensure the best experience for you. This version changes your device list to alphabetical order, and also contains many other bug fixes and improvements.
Let us know what you think of this update at firstname.lastname@example.org.
Ratings and Reviews
I really like this product, and I’ve had it for more than 3 years!
I installed my ecobee 2 more than 3 years ago. I did have an issue with the first remote sensor, but after contacting support, they sent me an additional one and it works flawlessly. I relocated the original sensor to a room adjacent to the thermostat and it now works as expected also. I have had times where I could not connect with my thermostat via the iPhone app, but I could not connect with other apps at my home at that same time, indicating that my very poor internet connection was temporarily down. I can find no fault with the ecobee app, and I have found their support to be extremely good. They talked me through an issue that was similar to the “learning” that a competing product performed that I did not want. I would certainly recommend this product, and would definitely buy another if I ever need a new thermostat! However, it seems unlikely that I will need a new one as this one does everything I want it to and more. Additionally, I find this product much more cosmetically pleasing on the wall than other similar products. The LED display is not too bright in the dark, yet bright enough to easily read in daylight.
Worse and worse with every update
When I bought this product several years ago it worked fine. Really. Always connected, fonts contrasty, right size, simple and logical interface. Nothing fancy, just right. It looked like the company hired good professionals to write it. Then the updates started to come. Good Lord! One worse then another. Fonts get smaller, sometimes you cannot see light gray font on the white background, interface got less logical, suddenly it would ask for a password, etc. And if that would be not enough recently it started to just hand there forever not connecting.... When I bough it it worked so good that I did a foolish thing to recommend it to many friends. Now I get calls from them when it does not work, or their mothers when they need to change something and dont remember which screen. Looks like company decided to save money, fired the developers and hired a stupid cousin of a their bookkeeper daughter-in-law from 8th grade... So, dont make my mistake - if you bought it you have no choice but suffer for your naivete, but God forbid you recommend anybody else to buy this... And to the Ecobee programmers - go back to school, guys. Or not - nobody who bought this would buy newer hardware version anyway....
Developer Response ,
Thanks for reaching out, Alex. I'm sorry to hear that you're having a poor experience with the ecobee app and recent updates. We're always looking to improve based on customer feedback. Please send an email to email@example.com if need any assistance with your ecobee, I am always here to help. Truly sorry for any inconvenience!
What happened to the visibility of sensors on iPhone?
If you have more than three you can’t see the status of sensors. The latest update has made the app significantly less usable.
Yet another “update “ and the functionality of the app has gone down again. Previously the app replicated the interface of the main unit which was intuitive and functional. Now it barely allows monitoring of a portion of the systems abilities. I am seriously considering switching to nest or something similar to improve the app experience Very disappointed with the direction the company is taking this app.
Additionally after 4 years there is still no option to manually trigger a data call from a remote sensor. There is still no time stamp or ability to update the information provided by the remote sensors. So when it says a room is occupied or not you have no idea for how long nor the ability to override the sensors determination.
The most disappointing thing is that it at least mirrored the main device until recently. So at a minimum you could interact with the app the same way you would with the thermostat in the main room. Now that functionality is gone.
I totally agree that this app is less and less useful with each update. I truly do not understand what the direction the developers are trying to move towards.
Please take a step back and understand the damage you are doing to your user base by making the app increasingly more difficult to use and less useful with every update.
Developer Response ,
Thank you for reaching out! I'm sorry to hear that you're having a poor experience with the ecobee app and recent updates. I appreciate your feedback, I'll be sure to pass it along to our developer as we're always looking to improve. I apologize for any inconvenience!
- 222.4 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- This app may use your location even when it isn't open, which can decrease battery life.
- © ecobee inc. 2019
With Family Sharing set up, up to six family members can use this app.