El Pollo Loco - Loco Rewards
By El Pollo Loco, Inc.
This app is only available on the App Store for iOS devices.
Conveniently order from the menu, order catering, pay in advance, request delivery and earn and redeem points with the El Pollo Loco app.
Automatically earn points with every qualified food and beverage purchase. Receive special rewards and offers, and redeem rewards for free food and drinks directly from the app. Place an online order and either Skip the LineR when you pick up, or order delivery direct to your door.
• Order: Place an order in a few clicks or customize and create combos
• Catering: Order catering and pay in advance
• Rewards: Earn points with every qualified purchase. Check reward status and news
• Redeem: Redeem earned points for food and drink
• Pay: Use a stored credit card to pay before you arrive at the restaurant.
• Pick-up: Select your pick-up time and go straight to the pickup counter.
• Delivery: Order delivery direct to your door (select locations. More coming soon).
• Locate: Find a nearby location and view maps, directions and business hours.
• Menu: Browse the menu and view nutrition information
• Favorites and Order History: Save favorites, view and quickly place an order.
• Offers: Redeem an online order coupon code.
• Your Account: Create an account profile to quickly and easily place an order, store payment types and save your favorite orders.
What's New in Version 2.0.1
- Updated QR code to allow earning points by scanning the QR code at the POS.
- Minor Improvements in ordering flow, there will be a confirmation screen when the order is placed successfully.
Could be better... WAY better
That being said, I’m not too picky about how the app works. It’s overly complicated, in my opinion, but, whatever.
The thing that REALLY drops my star rating is there are WAY too many notifications. I make one $5 purchase and then I get an email, and a notification of the purchase, then another email, then a notification that the points have been updated, then another email showing my points, then another notification on the app. It’s ridiculous. Stop with the notifications.
I have been an El Pollo Loco fan for years and I literally eat it 3 to 4 times a week since there is a location by my work and one by my home lol so I was excited to download this app (enjoying my FREE 3 piece meal of flame grilled chicken while writing this review ❤️🍗)
The app runs smoothly and is easy to navigate! I agree that it would be nice to add the payment option with apple play so we can pay through the app but other than that, I am happy 😊
Pretty good app
Has good features especially the scan the barcode feature but you'd think they save the step and let you pay with phone (Apple Pay) and have it all done at once. Be nice too if you could earn rewards as well as redeem online coupons. I'd also like a way to take the online survey with the app rather than go one which is way too long of a process.