Conveniently order from the menu, order catering, pay in advance, request delivery and earn and redeem points with the El Pollo Loco app.
Automatically earn points with every qualified food and beverage purchase. Receive special rewards and offers, and redeem rewards for free food and drinks directly from the app. Place an online order and either Skip the LineR when you pick up, or order delivery direct to your door.
• Order: Place an order in a few clicks or customize and create combos
• Catering: Order catering and pay in advance
• Rewards: Earn points with every qualified purchase. Check reward status and news
• Redeem: Redeem earned points for food and drink
• Pay: Use a stored credit card to pay before you arrive at the restaurant.
• Pick-up: Select your pick-up time and go straight to the pickup counter.
• Delivery: Order delivery direct to your door (select locations. More coming soon).
• Locate: Find a nearby location and view maps, directions and business hours.
• Menu: Browse the menu and view nutrition information
• Favorites and Order History: Save favorites, view and quickly place an order.
• Offers: Redeem an online order coupon code.
• Your Account: Create an account profile to quickly and easily place an order, store payment types and save your favorite orders.
-Spanish Language Support
Ratings and Reviews
Tried to get el Pollo Loco app support. When the screen came up it gave an error message of 404 PAGE NOT FOUND. I wanted to know after setting up an order for 16 piece Family Meal successfully I wanted to add an additional large cup of rice to the order. I couldn’t find a way to add to my order. Right now I’m in a HOLD STATUS. To: App Support - please communicate with me at the email address I just signed up for tonight. If I can’t do a simple item like this I’ll probably go somewhere else for my food. Please RSVP ASAP. I’m hungry now.
Could be better... WAY better
That being said, I’m not too picky about how the app works. It’s overly complicated, in my opinion, but, whatever.
The thing that REALLY drops my star rating is there are WAY too many notifications. I make one $5 purchase and then I get an email, and a notification of the purchase, then another email, then a notification that the points have been updated, then another email showing my points, then another notification on the app. It’s ridiculous. Stop with the notifications.
LOVE that I can set a time for pick up!!
I’ve been looking for restaurant apps that have this feature and so happy El Pollo Loco has it! Love the fact I can set what time I wanna pick up my lunch before I go to work and just head there on my lunch and it’s waiting for me!! Saves a lot of my precious break time minutes. You’ll be seeing me a lot more El Pollo Loco.
Wish we could use coupons on the app but I get why that’s a problem for them. If they can some how resolve this it would definitely be 5 stars for me.
With Family Sharing set up, up to six family members can use this app.