Elan Credit Card 4+

This app USED TO BE GREAT but the last two or so years have been extremely frustrating trying to use it! Whoever is in the software division needs immediate replacement! This app is HORRIBLE! After accessing your account once and going out of the app, once tho back in again it shows only a white screen. So you have to power off your phone in order to access your account again. EXTREMELY ANNOYING!! Then here lately it’s been asking to add an “authorized user”. I don’t want anyone else being able to access my account so stop asking me! Then, when you answer either “later” or even “add authorized user” to try and get past that screen it just sits there doing nothing but frustrating loyal, dedicated customers who will likely begin considering other banking options than Elan. What a waste of time, money and resources. You’re going to probably lose customers soon if you haven’t already. But it will be your own fault if and when it does. Look at your overall rating. That’s pathetic. If you even care enough to read these reviews. They tell you all you need to know. You need to get your act together because you’re not the only show in town. I don’t want to leave but now I’m starting to consider it. I’m reaching saturation. Enough is enough.

Signed up in October, downloaded the app and just got off my 4th call to technical assistance trying to access the app. After several attempts to reset password finally had to start over enrolling again. Just like when I first enrolled it went smooth as silk, only the first time in October was the last time anything went smooth. If it hiccups again and I have to go through all this one more time I will retract electronic permissions and accept only mailed paper communications and put my lawyer on notice. At the moment I’m almost ready to change banks and transfer my card balance to a different account. Nothing fast or convenient here. If it works for at least a couple months I’ll upgrade my review, otherwise I will be done with Elan and the bank I’ve had an otherwise great relationship with for over a decade!

This app is awful.I have to log in every time I open it and there's no option to save my info or use Face ID. I have the option to use Face ID but nothing happens when I click on it. Right now I can't even log in to the app, I can't type in the user name & password fields. Nothing happens. The app consistently tells me (incorrectly) that my account has been locked or that they can't verify my information even though I entered it correctly. The account hasn't actually ever been locked & I'm always able to get in after 2-3 attempts. It also doesn't show pending payments after you've made one and it's not showing any pending charges from purchases made last week. I paid off the balance on Friday and there were no pending payments showing but it today it shows the card is paid off. But the worst part is, my rewards points keep expiring every month and going away completely despite the fact that the terms & conditions say your points are valid for 4-5 years! I accumulated 12,000 points in July, they went away without being redeemed. I accumulated almost 15,000 in August, checked it 3 days ago and saw the points but today my points are back at zero!