By Entergy Services, Inc.
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Welcome to the new Entergy app, the app for everything Entergy. Whether you’re a customer, shareholder, employee, regulator, legislator or stakeholder, we’ve developed our first official app in a way that offers something for all users.
Manage Your Entergy Account - You’re mobile, and we’re there for you!... ANYWHERE... ANYTIME. You'll be able to see your balance, make payments, request an extension & more ... all in one place, at your convenience.
Want to check if the power is on at your home or business? Report an outage? Or quickly check your account balance? The Entergy app can easily send pre-populated text messages and get the information you need!
Want to watch do-it-yourself videos about energy efficiency or read the latest company headlines? Now it’s all in one place! Staying informed & “in-the-know” has never been easier.
Interested in learning more about our nuclear facilities? The Entergy app offers easy access to complete coverage of Entergy’s latest nuclear news.
The Entergy app is an easy way to stay informed about your account and the company.
Intuitive but slow and nearly same functions as text messages
The app is simple to use, but it's fatally flawed because response time after a tap is very slow. The problem is made worse because there is no visible feedback after a tap. Without exaggeration, it's not uncommon for the screen to remain unchanged for 2 to 3 seconds after a tap (leading to another tap and another waiting period). The problem could be lessened if there were an indicator that the tap had been recognized and that processing was occurring.
In addition, most of the functionality is already available via text messages. For example, the button to check an account's balance creates a "message" that is identical to the SMS you would send to get the balance.
Worth the Wait!
Very well done Entergy! Not what you would expect from a utility company. Innovative design and puts user in control of what appears on app home screen. Not many apps allow users to customize an app to their liking. Kudos to putting the customer in control. I really like how they built this with future enhancements and updates already in mind. Looking forward to future sections.
Very useful app
Provides ready access to helpful information (industry news, environmental info, educational resources and even outage maps). There is a login requirement that protects my account information, but gives me the ability to perform account transactions after login. Can also be used to set up text message alerts.