Entergy 12+

App and website errors

I would LOVE to rate this app a 5 star because when its working, its great. Unfortunately, there are constant issues with the app AND the website and it’s very frustrating when its time to pay bills.

For the app: it seems to have a mind of its own. One minute i can log in with ease, see daily usage, no issues with auto pay then all of a sudden my account doesn’t exist unless i login through the website, i cant see anything other the balance due (which i also got alerts for but that no longer works apparently) and auto pay suddenly no longer works and then im unknowingly past due.

As for the website: the only issue is that the ‘speedpay or billMatrix’ options for online payment occasionally do not work. You’ll click and click on either option multiple times and the page just refreshes back to amount due.

I find it ironic that every time both of these issues come about, its at the same time. Basically, leaving customers no choice but to pay anything by phone and of course the service fee to do that cost more than paying through app or website.

Please work on these issues if possible! I see im not the only one complaining. If yall need more IT workers, then send some applications my way, i know a few guys.

Useless

I couldn’t change my payment option on the app. It took 19 attempts. That’s beyond ridiculous! The button won’t press to edit the payment card. I have too many on file to not be able to choose. Fix that already! I tried to use the website and it’s worse! Send you on a constant back and forth. You want to pay your bill. It sends you to choose between speed pay and billmatrix. Doesn’t matter which one you choose because it sends you to a screen showing your bill and right back to the same choices. It’s literally zero chance of using the website to pay your bill. That’s beyond ridiculous and childish. As a utility company, you’re supposed to allow me a way to pay my bill. I hate this! Seems like you should make it really easy to pay. But to rip away all options and have the website continually loop me between two useless screens that never lead anywhere else no matter what I push is a torturous game! You want the payment or not? Guess they want to force you to use an agent to pay it. You are not slick!

Developer Response ,

Hi Word girl qwerty, we’re sorry to hear you’re having trouble with the mobile app. If you’d like assistance, please contact us at mobileapp@entergy.com and provide your name and account information. We’ll be more than happy to help you troubleshoot the issue.

App great, company-not so much!

The customer service is awful! They won’t go back to the day I moved out of my apartment and I got charged for whoever moved in and ran it up!!!! I called 4 times and there’s not notes of it on the account!!! They won’t even let you talk to a manager and get mad and say that they’ll hang up on you when you hold them accountable!! Plus don’t get sucked into levelized billing. It’s a scam. In fact this company is a scam and I’m reporting them to the APSC! First electric cooperative of Arkansas doesn’t charge near the amount and don’t screw you with the levelized billing scam. Entergy will never get another dime from me. I’ll pay my final bill $10 at a time. What do they think I can afford just to pay a $550 final bill when I’ve got mortgage, insurance and other utility companies?? They just got put on the waaay back burner. I didn’t even use that much in a one bedroom apartment. Tell me why I don’t even pay $100 a month for the 3 bedroom house I live in now?? Entergy should be shut down for gouging!!!