ESL Mobile Banking 4+

ESL is the best. When visiting any of there many conveniently located branches in towns and suburbs all over Rochester and Monroe County, I am always treated respectfully and taken care of. The website and mobile app for both iPhone and iPad are top notch. Very nicely designed and straightforward to use. Depositing checks is a breeze and checking balances couldn’t be easier. Also love that they offer live chat banking right inside the app. As far as any comments go, I would love to one day see digital ATM receipts somewhere in the app. That would be amazing! Keep it up ESL!

Thank you for the kind feedback and we're pleased to know you're having a positive experience with ESL! We'll also be sure to share your request for the digital ATM receipts with our teams and ensure that your voice is heard.

Just updated my phone to 16.2. Ever since I did that, my banking information can be seen while my screen is locked. I even changed my settings to allow my widgets not to be seen unless my phone is unlocked. The feature works perfectly for all the other widgets EXCEPT the widget with my bank information, balances, etc. Someone can just pick up my phone and see my bank information without unlocking it because of the widget on the Lock Screen. Until it’s fixed I have to delete it. It was so convenient to be able to easily see my balance and now it’s made difficult again. How was this overlooked and how has no one said anything to where an update hasn’t been put out yet?!

Thank you for sharing your feedback about this widget viewing experience. We'll be sure to share this feedback with our teams so they can take a closer look.

I’ve been a customer for decades. Impressive that a Credit Union has a thorough and useful app. This is required now of any useful banking organization.
But the Mobile Deposit portion of the app is deficient to the point of unusability. I have endured it for many months as I take and retake the check picture on multiple devices hoping it will finally accept a picture for deposit. It can’t seem to capture the whole check as required without way too many frustrating attempts. You’d think the auto-mode could identify the important parts and capture them. Not so.
I’ve waited long enough for ESL to replace this barely useful part of the app. If ESL can’t contract with a better app provider, it’s time to switch banks.

Hello, I'd first like to thank you for being a long time ESL customer with us and apologize for the frustrations you've experienced with the mobile deposit feature of our ESL app. We will be sure to pass this feedback along to our developers for additional review and consideration for future updates within the ESL Mobile App.