Eurostar Trains 4+

Excellent app giving all the required information for Eurostar services in one place

Eurostar app for mobile phones is really a big help for the Eurostar customers. Everything including the travel tickets, the seat selection, as well as other amenities on the trains, are at the customers’ fingertips. No need to carry hardcopies of the tickets or other related information.

Force changes date of booking and cannot enter birthdate

Eurostar’s app and site (mobile and desktop, tried multiple browsers) change the date of the train I’m booking at the final stage of checkout. Glad I caught the change because the ticket would have been non-changeable. That aside, I’m unable to book on any device/channel because the birthdate fields do not hold my selections. I’m not sure how to explain this clearly without the visual but when I select a number in all three drop downs, they all start flashing spastically causing 1. The wrong birthday to be recorded and 2. Inability to move to the payment page (error message about required fields). This has been going on for a week so I’m guessing since it hasn’t been fixed yet it must not be a widespread issue. Otherwise, I’m not sure how any customers are managing to book trains. Feels like a priority 1 issue to me since it’s a complete blocker to booking a ticket. Please help! Thanks

Language settings are bizarre

The app is fine but it’s weird that it won’t let you choose languages other than those associated with the country you’re in. E.g. if you set your home location to the Netherlands, it doesn’t give you the option for any language other than Dutch. The help section is pretty useless too since it just sends you to a website which then reroutes you infinitely. But booking tickets is relatively painless. Just don’t try to do anything else.

In response to the claim that the developers have provided: Yes, you do allow me to change the language. But you don’t let me change it to a language other than that of the selected country. E.g. if I change location to the Netherlands, I can’t pick English as my language. If I want pricing in Euros, I have to go with Belgian/English, which is just odd for an international travel app.

Developer Response ,

Hi. We support English, French and Duch languages at the moment. To change your language, tap on MORE, then SETTINGS and you’ll see the option there. Thanks.