The Blue Cross and Blue Shield of Illinois (BCBSIL) app provides access to the Blue Cross and Blue Shield of Illinois member information and resources.

Now available in Spanish (requires phone language settings to be set in Spanish)

Members can:
• Login, register or change password
• Easily access coverage, claims, and ID
• Check deductible and out of pockets amounts
• Find an in network doctor, hospital or facility
• Find a nearby urgent care facility
• Estimate the costs of procedures, tests and treatments
• View patient reviews and average wait time
• Search for doctors that speak Spanish
• View medical benefits and copay levels
• View pharmacy benefits and copay levels
• Send ID to Apple Wallet for offline access
• Log in via Touch ID
• Share ID Card verification letter

What's New

Version 4.2.17

*NEW: View status of prior authorizations and referrals
*General bug fixes and improvements

Ratings and Reviews

1.4 out of 5

110 Ratings

110 Ratings

Don’t change your password on the app


I logged into the app and was prompted to change my password due to new security restrictions. After trying to select continue on the password change screen the app errored and kicked me out to the main login screen. I tried to login again with the new password. Not allowed. Tried the old password. Not allowed and now the account is locked for too many invalid attempts. Of course you have to call to get your account unlocked wasting a ton of time on obscenely long phone menu explanations of passwords being case sensitive. Talked to Debbie who was very nice and unlocked my account but was told I had to use the website to change my password not the app. What’s the purpose of the app if you can’t do a basic change of password? I trust my phone security a lot more than my computer security.

Developer Response

Good morning,
My apologies that you had trouble changing your password on our mobile app. We have recently made some updates to fix this issue. If you have an issue with this again in the future, please feel free to contact us at and we would be happy to work with you on a resolution. Thank you for your patience and your feedback.

Asked me to do something it couldn’t support


Same experience as Trumpi88 - the app prompted me to change my password to be more secure. It shut down after I tried. I attempted this twice before trying to log on via desktop, where the site told me my account was locked and I had to call in. When I finally got Internet Helpdesk on the phone, the woman said BCBSIL is promoting everyone for a password change, but you can’t actually change your password via the app. So why even ask in the app? The rep said she didn’t know why they were doing that. She reset my password for me and I’m fine now but, hey: don’t ask users to perform an unsupported function.

Developer Response

Good morning,
I apologize that you had an issue attempting to change your password on the app. I'd like to get some more information from you to help troubleshoot this issue. Can you please email with a brief description of the steps you followed so we can look into this some more? Thanks for your time and patience.

Wow can’t believe all the issues with this app!


I am highly disappointed with this app! It is quirky and gives bad info. My deductible amount on the first page and details of eobs don’t add up. When I went to see the details of the eob the link states that it is not working at this time as is most of the app! Can’t add to Apple wallet. Everything else appears to be a link into the website. What is the point of this app? Will just be using the web. Oh and lastly what is a company as large as blue cross doing putting out such a crappy app? Shame on you!


Blue Cross and Blue Shield of Illinois
108.4 MB
Health & Fitness
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, Spanish
Age Rating
Rated 4+
© 2017 Blue Cross and Blue Shield of Illinois


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