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Firehose Help Desk

By Mysterious Trousers, LLC

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Description

If you have customers, you need Firehose.

Customers will try and contact you through E-mail, Twitter and Facebook. Trying to manage all these communications, especially when working on a team, can be hazardous at best. Firehose brings all the ways customers contact you into one place.

Features:
+ Add E-mail, Twitter, Facebook accounts to begin pulling in customer conversations.
+ Add multiple agents so you can work as a team answering support requests.
+ See information about the customer right at the top of the conversation.
+ "Dibs" indicate when another agent is currently answering a customer to avoid answering the same customer twice.
+ Flag agents to make them responsible for a customer's request.
+ Tag interactions.
+ Canned replies help you answer common inquiries quickly.
+ Write notes to other agents about interactions.
+ Agents can belong to multiple teams. This allows you to offer support for multiple companies.
+ Powerful searching.

What's New in Version 2.0.1

+ Fixed bug where customer previews rows had no content.
+ Fixed customer rows spacing.
+ Fixed bug where tapping "Reply Again" button cause app to hang.
+ Now shows notes for response interactions.
+ Fixed text being cut off at the bottom of chat bubbles.
+ New login screen
+ Fixed not being able to select text of notes and outgoing responses.

Screenshots

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iPad Screenshot 1
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Firehose Help Desk
View In iTunes
This app is designed for both iPhone and iPad
  • Free
  • Category: Business
  • Updated:
  • Version: 2.0.1
  • Size: 3.6 MB
  • Language: English
  • Seller:

Compatibility: Requires iOS 7.0 or later. Compatible with iPhone, iPad, and iPod touch. This app is optimized for iPhone 5.

Customer Ratings

We have not received enough ratings to display an average for the current version of this application.