Firehose Help Desk
By Mysterious Trousers, LLC
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If you have customers, you need Firehose.
Customers will try and contact you through E-mail, Twitter and Facebook. Trying to manage all these communications, especially when working on a team, can be hazardous at best. Firehose brings all the ways customers contact you into one place.
+ Add E-mail, Twitter, Facebook accounts to begin pulling in customer conversations.
+ Add multiple agents so you can work as a team answering support requests.
+ See information about the customer right at the top of the conversation.
+ "Dibs" indicate when another agent is currently answering a customer to avoid answering the same customer twice.
+ Flag agents to make them responsible for a customer's request.
+ Tag interactions.
+ Canned replies help you answer common inquiries quickly.
+ Write notes to other agents about interactions.
+ Agents can belong to multiple teams. This allows you to offer support for multiple companies.
+ Powerful searching.
What's New in Version 2.0.1
+ Fixed bug where customer previews rows had no content.
+ Fixed customer rows spacing.
+ Fixed bug where tapping "Reply Again" button cause app to hang.
+ Now shows notes for response interactions.
+ Fixed text being cut off at the bottom of chat bubbles.
+ New login screen
+ Fixed not being able to select text of notes and outgoing responses.
- Category: Business
- Updated: Mar 31, 2014
- Version: 2.0.1
- Size: 3.6 MB
- Language: English
- Seller: Mysterious Trousers, LLC
- © Mysterious Trousers, LLC 2013
Compatibility: Requires iOS 7.0 or later. Compatible with iPhone, iPad, and iPod touch. This app is optimized for iPhone 5.