iPhone Screenshots

Description

Welcome to Firehouse Subs! Use our app to earn food rewards on your purchases, order from Firehouse, find locations, and more! Available for all US locations (excluding Puerto Rico). Earn 1 point for every $0.01 you spend at Firehouse Subs, and save up your points to redeem free food rewards for subs, upgrades, and more!

Download this app to:

+ Get a FREE large drink just for singing up!
+ Manage your rewards account
+ Order -- pay in-app via credit card or pay when you pick up your order
+ Find Firehouse Subs locations
+ Play our game for bonus points
+ Refer friends for bonus points

How to:

1. Sign up in the app for a Firehouse Rewards account.
2. Enter your phone number at the register every time you visit Firehouse Subs. If you order via the app, we’ll automatically add the points to your account.
3. When you have enough points for a reward, it will turn yellow.
4. Tap on the reward you want to activate it, then enter your phone number next time you order to redeem the reward.

Points earned are based on the pre-tax post-discount amount spent. Rewards cannot be combined with other rewards, discounts, or offers. Need help? Contact rewards@firehousesubs.com.


**Continued use of GPS running in the background can dramatically decrease battery life.

What's New

Version 3.4.2

+ Added ability to receive location-based notifications

Ratings and Reviews

4.0 out of 5
496 Ratings
496 Ratings
Amkatlyn ,

Can’t Login :(

I got a new phone recently and therefore have to log in to my account for the first time in quite a while... so naturally I have forgotten my password. I went through the “Forgot my password” process twice, entering the new password that was sent to my email, yet both times “Login failed. If problem persists, please email support for assistance.” But the catch is, I cannot email app support because “no mail account configured.” An endless loop of not being able to sign in so I can get points for these expensive sandwiches that we want very badly because it’s been a long day and we are hungry. I’m so hungry that this review sounds like English is my second language or something and I don’t even care. Please help me, app developers. My rating will go from three to five stars when my account is logged back on and my belly is full. 😉

Developer Response ,

We're so sorry to hear you experienced trouble signing in to your account. We had a temporary server issue yesterday but everything should be working properly now. If you continue to experience difficulties with your account, please send us a message at rewards@firehousesubs.com and we will be happy to assist you further. Thank you for your feedback and patience!

BTrentham ,

Saves no time....

Let me start out by saying I have used competitors app regularly and the app Firehouse has is functional and visual pleasing.
However, when I use app and pay I expect to be delivered food when scheduled with no line or wait. ( As competitor does). Instead, you schedule, pay online and wait to go a little after scheduled time. I show up to be told I must stand in line with everyone because checkout is actually processed at register. Even after paying online. So I wait behind everyone to checkout. And then another 10 minutes for sandwich to now be made since I checked out. I placed the order and paid online why do we have to go through this? It seems to be a waste of time to enter it in app to simply wait same time as ordering in store. As a father of 6 month old twins always short on time, competitor will get majority of business.

Developer Response ,

Hi, we are so sorry to hear you experienced trouble and appreciate you bringing this issue to our attention. We understand that you had a poor experience and may not want to give us another try, but we would like the chance to make things right if possible. If there's anything we can do to improve your experience, please email us at rewards@firehousesubs.com. Thanks!

andrwmac ,

Please add Apple Pay support in-app

I only use Apple Pay now for mobile ordering because it is super secure and fast. Please add support for Apple Pay in your app so I can start using this app again.

It wouldn’t take much more effort to bring full Apple Wallet support. While you’re adding Apple Pay support in the Firehouse Subs app, you should also add the option to add a pass to Apple Wallet. That way when I’m nearby any Firehouse Subs, the pass would pop-up on my lock screen and I could see my points and be more likely to eat at Firehouse.

Firehouse Subs thankfully accepts Pay in store already so I will use that for now — but I can’t take advantage of your mobile order option in-app because you don’t offer a secure payment option.

Developer Response ,

Thank you for your feedback about the app. We really appreciate it and are always striving to improve! If there's anything else we can do to improve your experience, please email us at rewards@firehousesubs.com. Thanks for your loyalty.

Information

Seller
Firehouse Restaurant Group, Inc.
Size
31.7 MB
Category
Food & Drink
Compatibility
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
Languages
English
Age Rating
Rated 4+
Copyright
© DailyGobble Inc '16
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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