MyNavia Benefits App
By Navia Benefit Solutions, Inc.
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Whether you're at the doctor's office or on vacation, the MyNavia App allows you to manage and access your benefits right from your smartphone! The MyNavia App is a free-to-download and free-to-use tool for any Navia participant with an active Flexible Spending Account (FSA) or Health Reimbursement Arrangement (HRA).
With the MyNavia App you can:
Verify debit card transactions
Check your balance
View pending mobile claims and denials
Update your profile
View your complete transaction history
(Note: This app is only accessible by participants of Navia Benefit Solutions)
The Flexi App is now The MyNavia App! The same easy-to-use tools with an all new look and feel!
What's New in Version 1.17.0
- Now supports new plan type: GoNavia Commuter, in the Benefits tool
- Includes bug fixes
Clunky, a lot of work, limited information
This app requires multiple steps to be able to use. OK, I get it - security. But when it comes down to actually using the app, there's no Touch ID or password to open it. VERY limited security.
It's impossible to put more than one receipt on a claim, so for every tiny Rx charge, you have to type all the info, take a picture of the receipt, and submit that claim.
Tracking submissions is impossible -- no service providers are listed, just the dates and amounts, if that, so if you've just submitted 40 prescription claims, forget it. You have to find a computer to log into.
Errors are generic - 'request for more information' could mean that it's flat out denied, or they really are asking for more info. Denial can be instant, but finding out why is impossible until days have gone by.
Worst app ever
This app is terrible! It does not sync to my HSA plan the way it's supposed to, often it says my client id and/or pin is invalid (this is after I went through numerous steps on their website to set it up). The one time it did log me in, it did not allow me to view my account or give me any access to claims. Basically it had links to tutorials and a "contact us" page.
I am so fed up trying to use this app, hopefully calling on the phone will be much faster and a lot less frustrating!
Poorly written app
I've used this app for several years and it's fairly clunky to use. Once I got the steps down it wasn't particularly difficult but laborious. I recently updated my iPhone to a 6s and now the app has graphical issues with horizontal bars that give you a way to click "next" or "done" that stay frozen and on screens where they shouldn't be so their presence makes entering data even more difficult because they block views.