iPhone Screenshots

Description

Get store help. Rate store visits.

Floorwatch is designed to help shoppers grab the attention of a store associate; so they come to your side and help.

Why can't finding help in a store be as simple as pressing a button? On your next store visit, don't search for help. Call for it, using the Floorwatch app.

Call for Help currently available in over 57,000 store locations across the United States. Soon available for use in major hotel chains.

How often do you SEEK HELP in a busy store? Why is it so hard to get attention at the store WHEN YOU NEED IT MOST — at home & garden centers; department stores; sporting goods stores; electronics stores; pet supply stores; crafts stores; auto parts stores; clothing & shoe stores, etc.?

Now there's an answer:

FLARE FOR HELP
Floorwatch places a geofence around select retail locations. Our patent-pending technology allows customers to request help from active team members while visiting these stores. If a team member logged in at the store, a Flare for Help button will be offered to visitors who enter the store's geofence.

Flares are unique chat windows that notify the store's team members of a help request. The app then allows a team member to acknowledge your request with one click; prompting them to come to your side before the session expires.

CALL FOR HELP
If there are no active team members logged in at the store during normal store hours, a Call for Help button will be offered to customers when they enter the store's geofence. The Call for Help button will dial the store's phone number, and connect visitors with a team member at the store who can summon help.

DID YOU GET THE HELP YOU NEEDED?
And at the end of each Flare for Help session or Call for Help session, the customer can rate their experience during that visit, and provide valuable feedback. This information is captured in that merchant's reports, and made available to the merchant when they subscribe.

FOR RETAILERS
Participating retailers can manage their geolocations; store hours; team members; and reports. Works great for hotels and restaurants too! For more information on our services for retailers, visit http://floorwatch.com/retailer

FOR TEAM MEMBERS
Team members can be invited by their store/company administrator to create a unique account using the team member's employer-issued email address. This account is assigned to one or more locations by the administrator; allowing the team member to log in and receive a Flare for Help requests while present at these locations during normal business hours. Team members can only be invited to register by the participating store/company administrator.

OTHER FEATURES include:
* List of locations, sorted by proximity to your mobile device
* Filtered search of locations, sorted by proximity
* Display distance and geofence range
* Location details, such as store address and hours
* Open map (for driving directions)
* Open web site (in browser)
* Share location details (via text message)
* Suggest edits (to recommend changes)

See also:

Floorwatch™ End User License Agreement (EULA)
http://floorwatch.com/license

Floorwatch Terms of Service
http://floorwatch.com/tos

floor watch

What's New

Version 1.4.0

- Customer can now Rate This Visit with or without requesting help.
- Account owners can configure flare templates, team member responses and countdown timer.
- New FREE tier for account owners to offer customers Rate This Visit and Call for Help.
- Subscription required to offer Flare for Help and access Team Member features.

Customer Reviews

Totally Bogus and Worthless

AckPrincess

Is there a -5 star??

Store associates not engaged with App
Non-responsive
Absolutely worthless solution looking for a problem

Shut this down!

Love this app

kolsoy

I think the concept of this app is really useful, I'm so excited for it to reach new locations!

Information

Seller
Floorwatch, Inc.
Size
42.7 MB
Category
Shopping
Compatibility
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
Languages
English
Age Rating
Rated 4+
Copyright
© 2016, Floorwatch, Inc.
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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