Flywheel - The Taxi App
By Flywheel Software, Inc.
This app is only available on the App Store for iOS devices.
Currently available in San Francisco Bay Area, Seattle, Portland, and San Diego.
Flywheel is the easiest way to get a taxi cab with your iPhone. Request a ride, watch it come to you, get notified when it arrives, and pay automatically with your phone.
- Wired – "Flywheel…is a slick, seamless process for rider and driver"
- The Next Web – "all the features that users have come to love and expect…with a fresher interface”
- Here’s what our users are saying: “Simple.” “Reliable.” “Fast.” “Consistent.” “Awesome.”
The Flywheel advantage is simple:
Fast & Convenient
- Hail a ride with one tap from wherever you are
- Hundreds of drivers from multiple fleets ready for your request
- We handpick only licensed and insured professional drivers
- Track your driver’s approach on a live map
- Always pay the same fare, every hour of every day
- Never pay surge pricing
What's New in Version 5.7.4
- Enhancements for using San Francisco Paratransit
- Bug fixes
Most of the Time
When I first started using Flywheel it was great: I never waited more than 10 minutes for a cab the average time was 5 minutes. Five stars all the way!
Most of the time that is still true. However, recently wait times have gotten longer and it is clear that some drivers are trying to game the system; instead, they are just shooting themselves and all their cab driving comrades in the foot. I hear drivers complain bitterly about having to compete with Uber. Yet I have drivers regularly cancel on me after making me wait. I give good tips; so that is not a likely factor. Recently my appointed driver actually pulled over right in front of me and picked up a guy then canceled on me even though I was clearly signaling that I was his ride (the app has a flashing light for this purpose). My name is very female, so there should have been no confusion about the gender of the person being picked up. I hope that driver got a puny tip for his trouble: he is the kind of driver that makes it hard for other cab drivers to make a living- the reason for the Uber competition.
$683 Overcharge through app
Flywheel has you put your Credit Card in their app, which I did. After getting out of the $15 taxi ride I discovered they charged my card $683. I called to request for my money to be returned and the guy on the phone laughed at me. Then I sent two emails requesting my money to be returned. Finally, someone said 5 to 7 days it would take for the funds to be returned. I have now been forced to file a fraud claim with my bank against the app. There is a major flaw in the app that allows drivers to charge whatever they want on your credit card and drain your bank account (even if temporary). Worst is the apps customer service as I didn't even get an apology from them for taking $683 out of my bank account for a $15 ride.
Major bug and Missing vital features
The app on my phone lets me choose my address. Great. The app on the drivers phone says corner of 20th and Sanchez. There's NO car access to my address from Sanchez. This is a major problem.
When Flywheel first came out, it was cool. You could add a note to the driver, i.e., "on the NE corner". Now there's no messaging function. This is a major problem for families who share one credit card account. Only the account holder's phone is connected to the drivers. The app should have instant messaging so potential passengers can send messages without needing to dial a phone number. This was a problem waiting for a driver who didn't know how to reach my house on a cul de sac.
- Category: Travel
- Updated: Sep 29, 2016
- Version: 5.7.4
- Size: 54.9 MB
- Language: English
- Seller: Flywheel Software, Inc.
- © 2014, 2015 Flywheel Inc
Compatibility: Requires iOS 7.0 or later. Compatible with iPhone, iPad, and iPod touch.