Your next personalized getaway is just a tap away. Download the Four Seasons App to connect with our hotels and resorts around the world. It’s service as mobile as you are.
You can use the Four Seasons App to:
• Manage your reservations and profile via the app and online
• Only one button away from speaking to our teams on property via chat, email or phone to help you ensure your stays are seamless
• Directions to the hotel or resort on the day you arrive
• We want to ensure you pack the right items, so now we will show you the weather for your stay.
• Have more than one stay coming up? We've now made it easier to manage all of your stays.
Thank you for using the Four Seasons App, we update our app regularly to ensure your app experience is as seamless as your experience at our hotels and resorts.
Have any feedback? We would love to hear from you. Contact us directly at firstname.lastname@example.org
Ratings and Reviews
Devoid of features, can’t save account info, pretty antiquated by other hotel apps - no Face ID, can’t reserve transportation or other customisation - it’s like a glorified web page in an app
I love this app
Ok for some areas, many issues though
I used this app while staying at the Four Seasons Whistler. I was able to login with my husband's email with no issues. Here is my feedback on several areas of the app.
- transportation - it should remember your valet ticket number, or the hotel should enter it for you. While fumbling for the ticket number I accidentally entered the wrong number. Then the valet was confused and I still ended up having to wait for extra time for the car.
- housekeeping. Worked only about 50% of the time. A few times the room was cleaned in the time frame requested. Other times it was cleaned too late or turn down service happened too early (requested 7:30pm provided at 2:00pm). I suggest requesting just in time not in advance. Items such as pillows were delivered correctly.
- spa - tried to request an appointment two days later but the app kept changing the date/time to current. Ended up having to talk to the spa to straighten it out. The app should only allow future spa reservations not current date/time.
- Concierge - dinner reservation request was handled correctly. However my husband received multiple emails confirming the reservation.
- Overall, the app is ok but certainly not up the Four Seasons standard.
- Four Seasons Hotels Ltd.
- 111.6 MB
- Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
- English, Simplified Chinese
- Age Rating
- Rated 12+ for the following:
- Infrequent/Mild Alcohol, Tobacco, or Drug Use or References
- © 2018 Four Seasons Hotels Limited
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With Family Sharing set up, up to six family members can use this app.