FreePrints Photo Tiles 4+

Best photo app ever!

Full disclosure....I write reviews ALOT and so often that it’s like a hobby now lol. However, I rarely write 5 star reviews bc there are always something wrong and I knock off a star. But these photos are so amazing that I have ordered TWICE now totaling 2 dozen tiles. So I figured I will write a review. For starters the tiles shipped quickly both times(I assumed the first time was a fluke). I ordered on the 4th and received them the 10th! Second, the tiles are an amazing quality and they really are reusable and can be placed and removed over and over with zero damage to walls or losing stickiness on the tiles. I really really love these and they are now and forever my new go to for photos being displayed throughout my home! This is a MUST BUY item even though they are a little on the pricey side! Would be nice if they sent coupons or codes for repeat customers or incentive for new customers...that would be awesome

They are stuck in time

I created 3 different folder with multiples tiles in each. Tried to combine all 3 folders to order as one order. There is no way of doing that. Contacted customer service and their reply was
“ I see, the issue is that our reorder feature is still not that advanced, if you want to order all the tiles together, the only best option to pay shipping once is for you to make the items all over again and add each to your cart as a new order” “. I would assume a fairly new company would have an option to order all 3 folders or even have an option of moving the tiles to different folders but they do not. So be careful, if you know you want to place a big order than I suggest adding more tiles in one folder. And if your like me and have over 40k of photos your looking through, then be careful because otherwise you won’t be able to order more than 1 folder without having to pay for shipping once. Their response is to add the photos to one folder, maybe that would of been fine but that means I have to look through all my photos and do all necessary adjustments again. I thought this app was supposed to be easy and save time but i guess that isn’t the case since you can not order multiple folders. No where on the app does it say to put photos in one folder if you want to order in bulk. And it probably should.

Developer Response ,

Our apologies for any issues while attempting to place your order. We are a quite established company and our app does offer the ability to place larger orders. With that said, we do not have enough insight as far as quantity you are placing, and the "folder" you are accessing, to accurately speak on this. Please email us directly at Socialcare@planetart.com for assistance with this matter. Thank you!

Nice Product/Terrible Customer Service

Bought about 20 products. Good quality and always happy. Then a problem surfaced. Live chats and emails accomplished nothing. This company will not be accountable for its shipments. When what they send is lost, rather than fessing up and making it right, they advise the customer to be more patient. They show delivery dates and, in my case, the photo was lost. “Wait another day or two then write us again if you don’t get it.” This should not be the customer’s responsibility. They ship the product and select the shipper, but the customer must wait when something goes wrong! I’ve closed my account! Be forewarned.

Follow-Up. After 20 days, still haven’t received what I ordered and paid for. PlanetArt refuses to issue a credit. USPS website has the tracking number but indicates item has not been received from sender. I’ve protested the small charge. The many reviews about this company’s poor customer service never appear under the “Most Helpful” banner that you see when opening reviews. This vendor is fine when all goes well. But when there is a snafu, they’re terrible…the worst.

Developer Response ,

Hello, we're sorry to hear this. Customer satisfaction is a priority for us and we would like to try and rectify things for you. Please contact us at socialcare@planetart.com with the details, and please consider an updated review if you're satisfied with the outcome. Thanks, and we look forward to assisting you!