Screenshots

Description

Deliver exceptional customer support and make your customers happy with the Freshdesk app for iOS. With all the features of a helpdesk now in your pocket, you can answer customer queries from your iPhone, and resolve issues even when you are away from your desk. The mobile app lets you assign requests, categorize them and send out canned responses with just a few clicks. It also keeps you notified of incoming tickets by sending you push notifications.

Freshdesk is an online customer support software that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website.

Key Features

1. Get a quick overview of your helpdesk. Access all the tickets
2. Use filters to prioritize what tickets you should work on
3. Never miss an update with push notifications
4. Change ticket details like priorities, agents assigned, status and others
5. Race through routine actions with one-click scenario automations
6. Add watchers to a ticket
7. Delete tickets and block spam right from your phone
8. Answer support calls and save them as tickets to your helpdesk*
9. Log time spent on a ticket
10. Associate all your Twitter accounts with your support portal and create search streams on the web. Manage them all on the phone via the social tab

*You should have enabled phone channel on your account first to make and answer support calls on your phone


- "Freshdesk is our primary digital way of talking with our customers. We always know where a question is and we now can act when a customer isn't responded to in time. We recommend it because of the great software and their will to make it fit their customer's needs. They're open-minded and are really listening to their customers" - Matthijs Lok, Pearson

- "Freshdesk is an enterprise level ticketing system at a fraction of the price of other systems currently on the market. Their innovative approach and rapid development means that new features seem to be appearing every day and the best thing of all is that they actually listen and respond to featured requests." - Scott bowler, Localiiz

What's New

Version 4.9.3

Minor bug fixes.

Customer Reviews

3.2 out of 5

12 Ratings

12 Ratings

iPhone X support

Bms270

Since there is not a easy way to contact the app support, ended up writing a review here.. you need to have this app optimized for iPhone X. The buttons go out of the defined iOS safe areas. Please update so we can use this app easier on iPhone X. And please provide an easy way to submit feedback so we don’t have to write a negative review here.

Bad Knock Off of Better Companies

DontMakeMeFillInThisField

Like most of FreshDesk’s products, this is just poorly implemented ideas stolen from better companies.

The current release is SO BUGGY you cannot even select an agent to add them to a note. Rather, you need to type out the agent’s entire email address to include the agent on a note. The auto-select function for an agent is broken, and as long as they have your money, Freshdesk could not care less.

Random issues using on X

TheRawNerveShow

Back arrow sometimes doesn’t work when trying to navigate back to main screen. Too close to iPhone X time at top left of phone.

Suggestions:

Drop the size of the app down a few pixels to fit better in the X screen

Enable a setting to the swipe function to either take you back to the main page or swipe to switch between tickets.

Information

Seller
FRESHDESK TECHNOLOGIES PRIVATE LIMITED
Size
71.6 MB
Category
Business
Compatibility
Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.
Languages
English
Age Rating
Rated 4+
Copyright
© 2017 Freshworks Inc
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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