iPhone Screenshots


Join the GettingOut community! GettingOut provides reliable inmate communication services that help you stay connected. Our free mobile app lets you send messages, manage your account and more, all on the go!

- Access your account anywhere, anytime
- Send and receive messages
- See your contacts
- Manage your account
- Check status updates

What's New

Version 1.7.6

Updated Terms of Service and Privacy Policy

Ratings and Reviews

1.7 out of 5

136 Ratings

136 Ratings

Please Fix this App


My loved one is in prison, and we use this application to talk to each other via "text message". There is also an option for me to put money on his phone account so he can call me. However, a lot of my messages don't ever reach him, or vice versa his messages don't reach me. This application is very complicated as far as figuring out which option to choose to make sure deposited funds go to the correct account. The time stamp on all messages is way off. And even though I have notifications turned on for this app, I never receive them.

For some reason, at the time of writing this message, I am unable to even login at all - on the website or through this app. I don't understand why, when people are paying so much money to be able to communicate with their loved ones, the company can't make a working app to make that happen.

It is important for inmates and their rehabilitation to be able to talk to their loved ones. I don't have a lot of money, and it's just sad that it's getting wasted. Like previous posts have mentioned, we don't have many options when it comes to talking to friends or family who are incarcerated. I understand that jail/prison is not supposed to be pleasant, but we on the outside are paying lots of money to be able to talk to them and it's unfair that we are basically being stolen from. This app does not do what it says it does.

It works for us..

Tasha Madison County

The only problems we had with it. Is when I was first getting my laptop which is new. I could see him he could see me but we could not hear each other. I finally got my laptop audio to work. But they charged us for the full call. When we Close the call within a minute and a half because we knew it wasn't gonna work they did not refund him so he's out at least $12 which is an a lot but it is while you're incarcerated however I do love being able to just text him when I want I haven't had a problem with him not getting my text and I always get mine. Some days it buffers allot. All in all I love the fact that I can see his face every day. I'm sure Telmate will work out the kinks. It's a new program. Not sure why people always have to leave horrible comments. Thank you telmate for making today technology work. Doing time is hard. And this does make it a little easier.

Issue smh


Over the past month their as been so many issues within this app. Starting with myself typing a message then a pop of location service isn’t found and I’ll lose my entire message!! Which gets frustrating after awhile. When my money is low on the app I try to add money but it keeps declining my card. I had to call the company and wait over ten minutes to have the call dropped twice and then pay more to have it done over the phone. Then I don’t receive any notifications when I get a message which is frustrating because I will not know when the inmate messages me until I manually check the app. I hope all these issues are fixed ASAP.


Telmate, LLC
9.4 MB
Requires iOS 7.0 or later. Compatible with iPhone, iPad, and iPod touch.
Age Rating
You must be at least 17 years old to download this app.
Unrestricted Web Access
© 2017 Telmate, LLC


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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