By Telmate, LLC
This app is only available on the App Store for iOS devices.
Join the GettingOut community! GettingOut provides reliable inmate communication services that help you stay connected. Our free mobile app lets you send messages, manage your account and more, all on the go!
- Access your account anywhere, anytime
- Send and receive messages
- See your contacts
- Manage your account
- Check status updates
What's New in Version 1.7.6
Please Fix this App
My loved one is in prison, and we use this application to talk to each other via "text message". There is also an option for me to put money on his phone account so he can call me. However, a lot of my messages don't ever reach him, or vice versa his messages don't reach me. This application is very complicated as far as figuring out which option to choose to make sure deposited funds go to the correct account. The time stamp on all messages is way off. And even though I have notifications turned on for this app, I never receive them.
For some reason, at the time of writing this message, I am unable to even login at all - on the website or through this app. I don't understand why, when people are paying so much money to be able to communicate with their loved ones, the company can't make a working app to make that happen.
It is important for inmates and their rehabilitation to be able to talk to their loved ones. I don't have a lot of money, and it's just sad that it's getting wasted. Like previous posts have mentioned, we don't have many options when it comes to talking to friends or family who are incarcerated. I understand that jail/prison is not supposed to be pleasant, but we on the outside are paying lots of money to be able to talk to them and it's unfair that we are basically being stolen from. This app does not do what it says it does.
It works for us..
The only problems we had with it. Is when I was first getting my laptop which is new. I could see him he could see me but we could not hear each other. I finally got my laptop audio to work. But they charged us for the full call. When we Close the call within a minute and a half because we knew it wasn't gonna work they did not refund him so he's out at least $12 which is an a lot but it is while you're incarcerated however I do love being able to just text him when I want I haven't had a problem with him not getting my text and I always get mine. Some days it buffers allot. All in all I love the fact that I can see his face every day. I'm sure Telmate will work out the kinks. It's a new program. Not sure why people always have to leave horrible comments. Thank you telmate for making today technology work. Doing time is hard. And this does make it a little easier.
GettingOut is fraudulent - in my opinion
I send and get recognition from the program that I sent a message but the recipient never gets the message, and I am charged. The "contact" button makes you log in but you are taken to you account - with no other option from there...ONCE, Once I actually got a chat online who helped with logging in, she was gone and couldn't find the chat option anymore. The sad part is the inmate our notes are going to carry important info and support. GettingOut is not even close to following through with messages other than to take the $$. That's fraud!
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- Category: Social Networking
- Updated: Jun 09, 2017
- Version: 1.7.6
- Size: 9.4 MB
- Language: English
- Seller: Telmate, LLC
- © 2017 Telmate, LLC
Compatibility: Requires iOS 7.0 or later. Compatible with iPhone, iPad, and iPod touch.