Screenshots

Description

To access mobile banking you must be a current Online Banking customer.

To sign up for Online Banking and receive access to mobile banking using your mobile device, customers can enroll by visiting the bank website and using the APPLY NOW drop down.

Sign up for mobile banking by simply downloading the Glacier Family of Banks mobile app from the Apple store.

Our mobile banking is a solution that enables bank customers to use their iPhone/iPad to initiate routine transactions and conduct research anytime, from anywhere. Customers can view account balances and transaction history, view account alerts, initiate account transfers and pay bills for FREE*

Customers can also make check deposits using their mobile device and our Mobile Check Deposit service. This service can be requested by contacting the bank.

Glacier Family of Banks Mobile Banking supports all account types including checking, savings, money market, certificates of deposit, loans and line of credit.

Glacier Family of Banks Mobile Banking allows you to access your account anytime, from anywhere, using your iPhone/iPad.

*Connectivity and usage rates may apply. Contact your wireless service provider for more details.

Glacier Bank - Member FDIC

What's New

Version 4.23.34

Improved functionality
Enhancements for iPhone X support

Ratings and Reviews

2.6 out of 5
103 Ratings
103 Ratings
Shawns186 ,

Mobile App is missing transactions

I’ve called customer service 2 months in a row now and they don’t seem too concerned....so I’m writing a review in hopes the IT team gets this. Many times I’m not able to balance my checkbook and last month and again today is no different. I use the Mobile app and have found items not clearing, however, last month I decided to call the bank and confirm whether or not a check really did clear. The bank showed it did, the mobile app doesn’t list it. However, if I log on using a computer I can see the transaction cleared. Same thing again this morning....a debit from 9/4 was not listed on the mobile app, I logged in through my laptop and it showed cleared on 9/5 (9 days ago). I call customer service and they said everything was fine, no problems....only after I pushed did they say they would let the IT department know, but they had no information from me (including my account number - so I knew I was being blown off).
To the App developer,
Please look into this and make repairs. The App can not be trusted to provide accurate data.
Thank you!

Developer Response ,

Thank you for taking the time to provide a review. We apologize that you have encountered an issue with viewing your complete transaction history within the mobile app, and would welcome the opportunity to speak with you further so that we may work to resolve it. Please reach out to your local branch so that we can identify the account(s) involved and gather additional details from you in order to research further. We look forward to hearing from you!

Zgambi ,

Update

They need to update and put some money into the app and how it functions. I will spend money, and it takes a couple of days for the app to update. The balance of my account fluctuates on some dates it shows a true balance, on some days it shows a higher balance. The time it takes for a check to clear is crazy. It’s been over a week and I’m still waiting for my account to show that my bills have been paid. On weekends, forget about knowing if your balance is accurate. When I tried contacting the tech people, the drop box and who I was sending it to doesn’t work. Overall I love valley bank, the people that work there and how they operate, but I’m extremely disappointed in the app and online performances.

Developer Response ,

Thank you for your review. We apologize that you have encountered this issue with mobile deposits and would welcome the opportunity to speak with you so we may better understand and address your concerns. Please reach out to your preferred Valley Bank branch or call us at (844) 892-2982 so that we may assist you further.

Deanm94 ,

Great people, horrible online banking.

I rated this 3 stars about a year ago, but the app is getting worse instead of better. It does not work at night for whatever reason. And rarely works during business hours. And yes, my app is up to date and so is my operating system, I have an iPhone X so it is far from outdated. I am actually an app developer, so maybe I am pickier than most. But Mountain West Bank is in the Stone Age when it comes to online banking and technology. I’ve been banking with them for about 10 years now and have never had any issues. They seem to be a great bank and the people are always pleasant to deal with. But their app gets a 1 Star. The lack of keeping up with technology is why I’m going to soon close my account here and use my ICCU accounts for all of my banking.

Developer Response ,

Thank you for taking the time to leave a review. We apologize that you have had a negative experience with our mobile banking app and would welcome the opportunity to talk more with you about your concerns. Please reach out to your preferred branch, or call us at (844) 892-2982 if we can offer further assistance.

Information

Seller
Glacier Bank
Size
26.2 MB
Category
Finance
Compatibility
Requires iOS 10.1 or later. Compatible with iPhone, iPad, and iPod touch.
Languages
English
Age Rating
Rated 4+
Copyright
© 2018 Jack Henry & Associates Inc.
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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