CSMT - Certified Service 4+
General Motors Company
Designed for iPad
-
- Free
Screenshots
Description
Certified Service Mobile Toolbox (CSMT) is a mobile tool for General Motors Dealer Service personnel. Within it you can:
• Pre-authorize specific warrantable repairs (PRA)
• Use photos to improve efficiency of the Part Return Process (PPR)
• Send part information for traceability (RPT)
• Submit detailed Field Product Reports (FPR)
• Lookup and view recalls on vehicles (Recall)
• Access the Service Workbench
All modules have the ability to include embedded images and video of the vehicle in question.
What’s New
Version 3.9
We’ve enhanced the CSMT app experience with new features that will allow our users to do more in the app:
· Introduction of the ‘PRA Request Details – Comments’ page, which allows users to ask specific questions regarding a particular PRA.
· Removal of the ‘Request Details’ button for Rework PRAs, in order to clear confusion on how Rework PRAs are to be submitted.
Ratings and Reviews
Internet connection
I wish the app will let the request to be submitted with the phones internet and not to wait for a WiFi correction
Developer Response ,
Hello, thank you for reaching out. In order to submit using your devices info, navigate to Settings and turn off "Submit over Wi-Fi Only". This will allow submissions to entered without waiting for a Wi-Fi connection.
Email Submission of RPT
I just downloaded the app today to submit an RPT for RRAB recall and when submitting the RPT, I got a message that said the app uses the “default Mail app” and that I have to set up an email in the default Mail app to submit.
It would be better if I could choose which “Mail app” I want to send the email from (default Mail is my personal email; Per IT, I have to use Outlook for work email), or if the app could submit without using email since we have to sign in with our GM Global Login ID and password.
Also I HAVE already set up my “default Mail app” with an email so I don’t understand why I couldn’t submit the RPT.
Developer Response ,
Hi Alexander, we apologize for the confusion. We are working on an enhancement that will pull up the user's default email application when sending a RPT email. In the meantime, the app currently brings up the Apple email client, which has your icloud account and other emails set up in the Mail Settings.
In case the issue still persists, kindly send the error details to csmt@gm.com along with the Application Logs so that we investigate the issue.
Rpt
Great tool. Should be able to do more than
One part at a time that’s the only down side for now
Developer Response ,
Thank you for your review. We're always working hard to improve the app and appreciate any feedback for future enhancements that we can incorporate. Please use the "Send Feedback" feature in the CSMT Application to forward your ideas directly to our team.
App Privacy
The developer, General Motors Company, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
- Other Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- General Motors
- Size
- 83.9 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 15.6 or later.
- iPad
- Requires iPadOS 15.6 or later.
- iPod touch
- Requires iOS 15.6 or later.
- Mac
- Requires macOS 13.0.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, French, Spanish
- Age Rating
- 4+
- Copyright
- © General Motors Company
- Price
- Free