Good Sam Roadside Assistance
By Allstate Enterprises, LLC
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Have a flat tire? Run out of gas? Need to be towed? Whatever emergency you encounter while you’re out on the road, Good Sam RV Emergency Road Service is there to help.
Good Sam RV Emergency Road Service (ERS) offers outstanding service 24 hours a day, 365 days a year. Members are covered in the US, Canada, Puerto Rico, U.S. Virgin Islands and Mexico.
The Good Sam RV ERS mobile app puts the power in your hands. With the touch of a button, you are connected with a customer service representative who has been specially trained to handle RV related disablements. And by utilizing your phone’s GPS capabilities our representatives can pinpoint your exact location!
-Roadside Services – Connect with assistance by selecting the service you require such as: battery, tire, fuel, lockout and more.
-Service Details – The minute help is on its way, a reference number, service dispatch information, and ETA is transmitted directly to your phone.
-Vehicle Registration – You can pre-register your vehicles, RV’s, and towables which will expedite the process of requesting roadside assistance.
-Member Benefits – Gives you easy access to all the discounts and benefits associated with Good Sam RV Emergency Road Service membership.
The Good Sam RV ERS mobile app is free to download! Unlimited distance towing to the nearest service facility will be provided to members free of charge, and all other services will be provided as detailed in the Member Benefit Brochure. Services provided to non-membership vehicles are subject to fees.
*Benefits and services provided by Americas Road & Travel Club, Inc. for members residing in Alaska, Alabama, Utah and Virginia; and by Affinity Road & Travel Club, LLC for members residing in all other states. Note: All program benefits are subject to limitations set forth in the current Member Benefit Brochure, which will be sent to you upon approval of your membership.
What's New in Version 1.5
Not sure if the app was at fault or the customer service rep. After having a flat tire on my fifth wheel on I40 in New Mexico just west of Santa Rosa, I used the app to contact Good Sam Roadside Service. The app supposedly uses the phone's GPS to let them locate your vehicle and send information as to what service you need, etc. None the less I was still asked for all of this information, including my location. No big deal, but the icing on the cake was when the rep told the service company I was at mile marker 342 instead of 243, where I clearly told her I was. After about 30 minutes, a service company in Tucumcari called to verify my location. After finding I wasn't where they were told, the dispatcher said it would be 1.5 to 2 hours for them to get there. They also said there are companies in Santa Rosa that should have been called and volunteered to call Good Sam on my behalf. I don't know if that happened but after a few minutes I called back to Good Sam. The rep I talked to insisted the company in Tucumcari was the only one available and then started making other excuses. I finally became fed-up and told her forget it I'll just do it myself. The only reason I had called was because of being on the side of a busy interstate highway and felt the roadside service would be safer.
In need of revision
I am a life member of the good salmon or we club. And in my humble opinion, this app is in serious need of revision. When entering registration in formation about my vehicle, The engine field blows off the entire application. When attempting to register my information in the application, I placed the information on my name as it appeared on my membership card. Upon completing the laborious barrage of silly questions from the customer service representative, and doing 2 to 3 repeats on the specifics of my situation, we determined the information he had for my first name was different than what they had printed on the registration card. This was corrected, and upon my insistence, new registration cards with the correct information will be emailed to me expeditiously. This app still needs a lot of work. My opinion is underscored by the same Commanchee in the other various reviews. Fix it!
I just downloaded The Good Sam roadservice app and found a glitch when adding a truck camper. It asks for an engine Mfg and location, which it obviously doesn't have, and it would go no further until I entered one. I thought I would be a good customer and let them know about the glitch. The customer rep was very nice and put me on hold to let her internet tech know about it. His, or Her response was "that is insignificant". They just want to know about the units with engines. So why then is the truck camper even a selection? And they wonder why they are getting bad reviews??
- Category: Travel
- Updated: May 16, 2013
- Version: 1.5
- Size: 2.0 MB
- Language: English
- Seller: Allstate Roadside Services
- © 2013 Allstate Insurance Company
Compatibility: Requires iOS 4.3 or later. Compatible with iPhone. This app is optimized for iPhone 5.