Your customers are looking for your business on Google. Help them find you.
With Google My Business, you manage your business information on Google Search, Maps, and Google+.
- Update business name, address, and hours
- Manage and respond to customer reviews
- Custom insights on where and how many people are searching for you
- Notifications when customers are talking about your business
In our latest version, we have refreshed our reviews experience to make it easier to read and reply to customer reviews. We have also worked to improve the stability and performance of the posting experience.
Ratings and Reviews
The App is great, but....
The app is great, but getting verified on Google My Business for my branch office in Tampa, FL was a huge waste of time, causing my branch to lose exposure and revenues. After not receiving the post card in the mail that Google sends to verify your location, I requested a second card. After weeks, we never received. I was then told my next option was to supply interior and exterior photos of the office. So I did exactly that, supplying approximately 10 photos, yet was denied again. I was then told I had to do a video conference with Google. After installing Google Hangouts, I provided the time frame my business was open for the video conference. I specifically provided the time frame, including the time zone, yet the Google rep called when we were closed. This happened (3) times before they finally called during the provided 8 hr. time frame we were open. This process took several months which we lost possible revenues from lost exposure. Very disappointed in the amount of time and the hoops we had to jump through to get our real office verified, yet I have similar competitors who have fake listings, pretending to have real offices by using private mailboxes to disguise and mislead the general public into thinking they are real offices. For this, you get one star. I hope nobody else has to go through this experience because it was a huge slap in the face and waste of time!
Verification and hassle
I listed my business on Google and went to claim the listing but didn’t receive the postcard. The mailing address was correct. I ended up moving to Newport News, Va and welded on submarines for the US Navy, then returned home, close by my original apartment. I could not change the address of my listing so I created a new one. I tried to reach out through Google My Business app to Google to delete the original posting (so not to confuse any customers) as well as marking the original listing as a duplicate of the new listing, but the only outcome is that I get calls from fake Google reps from all over the country to try to get me to pay them over the phone to advertise on Google. They are scammers or Google reps are the worst.. haha I just want my original listing deleted so any confusion will be gone AND my listing to be found on google. Right now, it is very hard to find even though I direct search the actual title of the business. This leads me to wonder if anyone can actually find my business listing on Google. It’s just been an all-around headache. I wish it would have been a better experience so far. I hope to have the issue resolved so I can update this review in the future. Hope this helps someone.
Out of all of the apps by google, this is by far the worst. I motivate my clients, customers to leave reviews which is supporting the google reviews/ google business app. Right? Why not support me as a business owner? I have tried to correct two very simple mistakes related to my business and I finally gave up when I couldn’t get anyone on the phone and I received nonsense for email replies! Two very simple things-1-correcting my business LOCATION on the map so that my customers are not turned around on another side of the shopping center. 2- MY BUSINESS IS A “duplicate listing” and I don’t know if I have lost reviews because of this. If I only operate on word of mouth and my reviews are all on google, I would love to fix this issue. But it took so long that I stopped wasting my precious time!! I’m so dissatisfied and disappointed. Also, to send me a post card or an email with offers from google to list my business is never going to happen! If you can’t fix this, why would I want to support a marketing portion of your business? It is sad that it’s all about the marketing but I rather have you fix the free listings before you ask me for money. Oh and or have the marketing team have access to help business owners before trying to collect money from them.
- Google, Inc.
- 164.8 MB
- Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
- English, Afrikaans, Albanian, Amharic, Arabic, Armenian, Azerbaijani, Basque, Belarusian, Bengali, Bosnian, Bulgarian, Burmese, Cambodian, Catalan, Chinese (Hong Kong), Croatian, Czech, Danish, Dutch, Estonian, Filipino, Finnish, French, Galician, Georgian, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Kazakh, Kirghiz, Klingon, Korean, Laotian, Latvian, Lingala, Lithuanian, Macedonian, Malay, Malayalam, Marathi, Mongolian, Nepali, Norwegian, Norwegian Bokmål, Persian, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Simplified Chinese, Singhalese, Slovak, Slovenian, Spanish, Swahili, Swedish, Swiss German, Tagalog, Tamil, Telugu, Thai, Traditional Chinese, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Welsh, Zulu
- Age Rating
- Rated 4+
- © Google Inc.
With Family Sharing set up, up to six family members can use this app.