*** Manage Your Loans Your Way ***
Manage your loans no matter where you are. Your information is secure with our identity confirmation process and robust encryption technology.
- Make or schedule student loan payments of any amount
- View account details like your balance, interest, lender, status, and payment history
- Receive payment reminders and confirmations
- Use an existing payment account or create and store a new one
- Allocate any excess payment amounts to a specific loan or loans in an account
- Send your proof of income documents for income-driven repayment plan requests
You can sign up for Great Lakes account access in app if you need to; no need to visit our website to get started managing your loans with us.
*** Tell Us What You Think ***
How can we improve your mobile experience? Rate our app, or send feedback to firstname.lastname@example.org.
Fixed payment submission bug affecting some users with excess payment preferences.
Ratings and Reviews
Very, very simple app. When setting your account up initially, the app makes it very simple to set up your monthly payments. The only complaint I would have is that it’s confusing when changing account details and there are few ways to “edit” details regarding monthly payments.
To explain further, I recently got a new account with my husband and thought I edited my payments to come out of my new account.. but apparently I set up a NEW auto payment in addition to the automatic payment I already had set up.. so it made automatic withdrawals from both my old and new account, one day after the other.
The contact page was helpful and I got assistance immediately when I called. I was told I would get the money back and staff was very understanding. I made sure that the more recent automatic payment I set up should be canceled, as well! I guess I wanted to share this because the refund period is also lengthy (so make sure you do it right the first one!). I completely understand things have to be reviewed before they return payments, but I’m almost $1000 ahead on my payments.. so it’s not like I’m trying to get out of them. Another bummer is that I might not be refunded the $400 for 30 days. Which can make it or break it for a recent graduated/newly married gal like me! I know I have the option to edit the details online too, so be aware that the online option will ensure a smooth transition if you have a new account to use for payments. Thanks!
This app is great however it would be amazing if you could pay with debit or credit. I dislike always happening to use checking account. I rather it just come out immediately, so I can go on about my business.
Please update - We’ve been waiting
Not a horrible experience. However, with some minor upgrades, this app could be so much better. Could we at least start with TouchID and an improved user interface? Sure some of the loans are from the turn of the century, but doesn’t mean your app has to look that way. Do better please!
- Great Lakes Educational Loan Services
- 5.7 MB
- Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- © 2018 Great Lakes Educational Loan Services, Inc.
With Family Sharing set up, up to six family members can use this app.