Greyhound (US) 4+

I wish Greyhound would stop advertising its services. One of the most unreliable bus I’ve ever been through. The bus tracker was also not helpful and unreliable...stated that the bus was already currently in the city and then suddenly was not able to track it any longer. Others have claimed they have already waited for over 24hours since their bus got cancelled yet the bus they got rescheduled to is no longer trackable..how does this make any sense? I also called and spoke to an agent yet all she was able to say was “if the bus does not arrive within 30 minutes to an hour, please call back at 5AM”... May as well have told me to wait till 5AM to see if the bus arrives and then call them back to reschedule... Never going through greyhound again and just sharing this out there for others to beware. Don’t go through Greyhound if you have to be anywhere at a specific time. However, this was just my experience..hoping you’ll have better luck than I did.

This tracker is very helpful especially when going to a Greyhound bus station in the middle of the night. Waiting for a bus in front of a closed bus station is a personal security risk. Each minute of exposure adds to the risk. It is extremely helpful that I can use the bus tracker to anticipate the buses arrival, and I can be able to minimize my exposure waiting on the street. This is more than a convenience, it makes it possible for me to consider waiting for a 2 AM bus in not the best part of town. Otherwise that kind of security exposure is not an option.
I would sayThat calling this service a convenience would be similar to calling the traffic lights at a busy intersection a convenience. Yes you can get along without them, but it makes life so much safer. Thank you

I do not know how this app has 4.8 stars. I’d assume fake reviews. The app (and Greyhound in general) is full of false claims. Never ONCE have I actually been sent an e-ticket even though the app says “if you have a smartphone, you have a ticket”. I tried to show a conductor a ticket on my phone and he told me I had to print it which turned into a huge fiasco at the station with me running all over the place. I always print now even though it still promises to send e-tickets.

The bus tracker is also wildly off. It does not update arrival and departure times in any kind of timely manner. It will show that you’re on time until the minute you’re supposed to be arriving at your destination. Then it will update to show you’re going to be an hour and a half late.

I take Greyhound all the time because it’s cheap, but I have a terrible time always. Moral of the story, set your expectations low and don’t trust the app.